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haeussler's avatar
haeussler
Level 4
7 years ago
Solved

SMTP; Handling of items in the Failed folder

Hello together,

we are facing an issue with failed items in the smtp holding folder. There are a few items where are failing with different erros. For example:

-Unable to archive eml file,26-11-2018,04:59:33 PM,..\26\16\25\1543249522.1624.2961825.eml,<8e9b68bf-ac7b-45c3-ac22-90fa673c6454@journal.report.generator>,0x0,No action,"Target: journal@example.com. Enterprise Vault is not running. "

How we can handle this failed smtp items? We have moved them from the failed holding folder into the smtp holding folder but the items where not processed.

Any idea?

Kind regards,

Lucas

  • GertjanA's avatar
    GertjanA
    7 years ago

    Hi Marc,

    First, there seems to be an issue with 12.x SMTP, causing some items to go to the failed folder in case of a service restart, even if they are valid. I believe that is fixed in 12.3.2. Also take note 12.4 has been released last weekend. That also fixes an issue where the SMTP archiving task does not continue after a vault store comes out of backup mode.

    In normal circumstances, there should be minimal items going to the failed folder. Unlike Journal Mailbox archiving, where items are moved to a specific folder (failed to copy etc.), failed SMTP items really need to be examined. They might be spam, or they might be corrupt.

    As far as I know, the only way to reprocess these items is to manually move them back into a folder to be archived.

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  • GertjanA's avatar
    GertjanA
    Moderator
    7 years ago

    Hello Lucas,

    To which folder did you move the item? Back to the \26\16\25? It will then take (I believe) a month for the item to be processed.

    We've been testing, and soon will be again, the SMTP archiving (12.3). What I found is that the folder structure is a bit confusing, as the folder structure is created based on UTC, regardless of what your server timesettings are. In other words, CET = 29/11, 13:45, folder will be 29\11\45

    If I recall correct, if you place the EML file in a folder which is going to be processed, the item should be archived.

     

    • Marcde's avatar
      Marcde
      Moderator
      7 years ago

      Hi Gertjan, 

      I'll reply on behalf of Lucas. You are right. The items got moved back to \26\16\25 and they stayed there.We moved them to a specific folder 30\13\50 on Friday and they got archived properly.

      Is there any recommendation about the handling of items in the failed folder?  How do you or other partners / customers handle these items? SMTP archiving seems to not have any automatism to move items back to retry them.

       

      Thanks

      Marc

      • GertjanA's avatar
        GertjanA
        Moderator
        7 years ago

        Hi Marc,

        First, there seems to be an issue with 12.x SMTP, causing some items to go to the failed folder in case of a service restart, even if they are valid. I believe that is fixed in 12.3.2. Also take note 12.4 has been released last weekend. That also fixes an issue where the SMTP archiving task does not continue after a vault store comes out of backup mode.

        In normal circumstances, there should be minimal items going to the failed folder. Unlike Journal Mailbox archiving, where items are moved to a specific folder (failed to copy etc.), failed SMTP items really need to be examined. They might be spam, or they might be corrupt.

        As far as I know, the only way to reprocess these items is to manually move them back into a folder to be archived.