Forum Discussion

SolarP's avatar
SolarP
Level 6
7 years ago

SMTP Journaling Target Config Error EV 12.3.1

Hi All

I have a customer that is using Exchange Journaling and want to move to SMTP Journaling on EV 12.3.1. I have created the SMTP task and retention Policies and a new SMTP Archive in the Journal Vault store. The task is being created on the same server which is hosting the standard EV mailbox journaling task

When I create a new SMTP target email address and associate it with the relevant archive I get a pop up window saying "the parameter is incorrect" and I can go no further.

There is nothing in the event logs when this happens.

Anyone seen this issue before with SMTP Journaling

Thanks in advance

 

  • SolarP's avatar
    SolarP
    7 years ago

    Hi Gertjan

    Yes SMTP additional install was installed and folders configured.

     

    After doing a DTrace on SMTP Config I saw that it was having issues with applying the policy

    Exception: The specified SMTP policy ID is not valid.|

    Failed to put attributes into SMTPTarget object.

    So I created a new SMTP policy and used that rather than the default SMTP policy and then created the target and it worked. All I can think is that the default policy was corrupted in the upgrade from 11 to 12 in some way

    Not sure why this happened but it is working now

  • Hi,

    Not ran into this, but:

    Do you have the EV SMTP Service installed? Do you have the Holding Folder location?

     

    • SolarP's avatar
      SolarP
      Level 6

      Hi Gertjan

      Yes SMTP additional install was installed and folders configured.

       

      After doing a DTrace on SMTP Config I saw that it was having issues with applying the policy

      Exception: The specified SMTP policy ID is not valid.|

      Failed to put attributes into SMTPTarget object.

      So I created a new SMTP policy and used that rather than the default SMTP policy and then created the target and it worked. All I can think is that the default policy was corrupted in the upgrade from 11 to 12 in some way

      Not sure why this happened but it is working now

      • GertjanA's avatar
        GertjanA
        Moderator

        Good find!

        Can you mark your finding as Solution?