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MI-6's avatar
MI-6
Level 1
10 months ago

SMTP Service crahes - does not start up

I am on EV 14.2 with Windows 2012 R2. Once I installed the SMTP along but used it for test purposes.

After a review I saw, that the SMTP Service (configured witj local system) does not start up, it just crahes with EVENT ID 1000 and 7034

No other service runs on TCP Port 25

Application Log:

"Name der fehlerhaften Anwendung: isode.pp.smtp.exe, Version: 17.1.1.0, Zeitstempel: 0x5fd11adc
Name des fehlerhaften Moduls: isode.pp.smtp.exe, Version: 17.1.1.0, Zeitstempel: 0x5fd11adc
Ausnahmecode: 0xc0000005
Fehleroffset: 0x000000000000679e
ID des fehlerhaften Prozesses: 0xefc
Startzeit der fehlerhaften Anwendung: 0x01d9f2211b1bdb7c
Pfad der fehlerhaften Anwendung: D:\EnterpriseVault\SMTP\bin\isode.pp.smtp.exe
Pfad des fehlerhaften Moduls: D:\EnterpriseVault\SMTP\bin\isode.pp.smtp.exe
Berichtskennung: 596a8825-5e14-11ee-815e-00155d071c6a
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist: "

What could I do? I installed the maintenance release 14.2.3, but it did not help. I am not able to deinstall and reinstall just the SMTP service (greyed out).

1 Reply

  • Hello,

    The isode has to do with openssl. I am not sure how to fix this, but have a look at this document. That at least shows you what to check. Be advised that Windows 2012R2 is no longer a supported OS, you might want to replace that by W2019 or W2022. (by replacing I mean, build a new server, shutdown old server, rename new server to old servername, give same ip-address, re-install EV, using 'existing configuration')

    Also read below document for more generic information.

    https://www.veritas.com/content/support/en_US/article.100049321