Some email items are not archived
Hi,
We're just enabling Enterprise Vault in our network as is in testing phase. I noticed some email items of few users are not being archived. Following are the points observed and actions taken.
- Flagged mails are not archived. When searched in KB, it is found that mails pending for reminder won't be archived unless certain settings in Archive policy is set. So, I did go to Advanced tab of each Archive Policy and turned off 'Do not archive pending reminders'. Also for test purpose few emails, which were previously flagged, are set as completed (turned off reminder). Still those emails are not archived.
- For some users mails few mails are not archived. One example is one particular user has got all 2014/2015 emails archived, but not 2016. Another user, who got same Archive and Desktop policies applied, has everything working as expected.
I would like to troubleshoot. What all should I look into? Am I missing something here?
Thank you
Hi,
First all you will not see shortcut icon for calendar, meeting request…etc in outlook but attachment will strip if applied in policies. To confirm if the item is really archive, you need to check in EVS (or archive explore for version 10 OR before). This behavior is documented in TN https://www.veritas.com/support/en_US/article.000033678 Additionally the message class for such items should be included in directory & mailbox policy, you may refer https://www.veritas.com/support/en_US/article.000015413 OR https://vox.veritas.com/t5/Archiving-and-eDiscovery/Archiving-More-Message-Types-with-Enterprise-Vault/ba-p/780382
Regarding the second question, if the items of year 2016 is not archive then my first guess to check ‘modified date’ of item, if modified date is not crossed the policy time limit then it will be there as it is. If you wish to overwrite this behavior then registry ‘IgnoreEVDates’ can be placed with value 3 (my recommendation not to use this registry unless it’s absolutely necessarily) https://vox.veritas.com/t5/Enterprise-Vault/change-archive-Task-to-use-sent-date-instead-of-modified-date/td-p/374592
If all basics are done then the d-trace of process ArchiveTask should be use to know why items are not processed /archived.
Regards
Pradeep Papnai
