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Tonaco_pt's avatar
Tonaco_pt
Moderator
10 years ago
Solved

Start Directory Service Error - Event ID 8557

Hi I got the following error after install a new INDEX sever on LAB enviroment:

Log Name:      Symantec Enterprise Vault
Source:        Enterprise Vault 
Date:          07-04-2015 11:18:52
Event ID:      8557
Task Category: Directory Service
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      LEXLABEVIDX1.lexlab.lan
Description:
An error occurred attempting to update the Directory database. 
 
Reason: The system cannot find the file specified.  (0x80070002) 
Reference: CFDDBU/idsun 
 

I attached the drace log

Event ID: 8557 An error occurred attempting to update the Directory database. | |Reason: The system cannot find the file specified.  (0x80070002) |Reference: CFDDBU/idsun | | |

What file is he looking for? the "C:\Program Files (x86)\Enterprise Vault\DirectoryDatabaseUtils.sql" is in present

My enviroment ON HYPER-V

  • Windows Server 2008 R2
  • Enterprise Vault 10.0.0.4
  • Microsoft Sql 2008 R2
  • 2 Server (One with all service, the other only with Indexing Service)

My SQL is not in MIRROR.

 

 

Enterprise Vault
Error messages
Information Governance
Installing
Windows Server (2003-2008)
  • TonySterling's avatar
    TonySterling
    10 years ago

    so you applied the CHF3 to both servers?  I only ask because in the dtrace it seems that the EVINDEX server thinks it needs to upgrade the EV Database.

  • TonySterling's avatar
    TonySterling
    Moderator
    10 years ago

    Did you install both servers at the same time? Did you see this in the log?  What happens if you shut down the other EV Server and restart this one?

    EV~W    Event ID: 8570 The Directory Service is waiting for another Directory Service to complete an update of the EnterpriseVaultDirectory database, or waiting to get exclusive access to the EnterpriseVaultDirectory database. Please ensure no applications, for example SQL Enterprise Manager or SQL Query Analyzer, are accessing the EnterpriseVaultDirectory database.| |The EnterpriseVaultDirectory database is in multi user access mode.|The current EnterpriseVaultDirectory database connections are:|Computer Name : LEXLABEV1|Program Name : .Net SqlClient Data Provider|Login Name : LEXLAB\evservices|Connections

     

  • Tonaco_pt's avatar
    Tonaco_pt
    Moderator
    10 years ago

    Hi Tony, thanks for you feedback:

    No I did not install both server at the same time.

    The other server start normally with out any of this error.

    When the other server is down this server start with the same error.

    Olso as 2 new error, it cannot find the Directory Service:

     

    Log Name:      Symantec Enterprise Vault
    Source:        Enterprise Vault 
    Event ID:      40975
    Task Category: Index Admin Service 
    Computer:      LEXLABEVIDX1.lexlab.lan
    Description:
    Unable to access the Directory Service on EVSERvER.

    Check that the Directory Service is running. 

     

    Log Name:      Symantec Enterprise Vault
    Source:        Enterprise Vault 
    Event ID:      6677
    Task Category: Admin Service
    Computer:      LEXLABEVIDX1.lexlab.lan
    Description:
    Unable to access the Directory Service on EVSERvER (or on the local server)  

    Check that the Directory Service is running. The process will automatically continue normal operation as soon as the Directory Service becomes available. 

     

     

  • Tonaco_pt's avatar
    Tonaco_pt
    Moderator
    10 years ago

    Yes, I followed does step to install the new server, and yes the new server appears on the VAC, and it the only indexing service. as you can see in the Picture, I´m not sure but this migth started after I install the EV 10.0.4  CHF3 

    vac.png

    The server name is LEXLABEVIDX1 and the alias is EVINDEX

  • TonySterling's avatar
    TonySterling
    Moderator
    10 years ago

    so you applied the CHF3 to both servers?  I only ask because in the dtrace it seems that the EVINDEX server thinks it needs to upgrade the EV Database.