Summary shows messages in R1 MSMQ, but expanding the queue reveals no items
Recently had an issue where there were a number of items "stuck" on the R1 and R2 queues for a particular Exchange Server, along with Event ID 2216. After a reboot of the EV server, the 2216 event errors stopped and we received some 2270 event errors. The R2 queue for this server is back to 0, however the R1 queue shows (in the MSMQ summary when clicking on private queues) 4 messages are in the queue. When I expand that particular queue, there are no messages listed in either Queue messages or Journal messages.
Environment:
Enterprise Vault 9.0.5 on Windows Server 2003 SP2
Exchange 2007 on Windows Server 2008 SP1
This is only happening on one of the 4 exchange servers.
No recent changes have been made.
The wonders of MSMQ.
What I do in a case like this? Stop the services of EV, then purge the MSMQ, restart MSMQ, start EV services. Most of the time that helps. Make sure that MSQ storage is not scanned by an antivirus product, and that the storage limit is sufficient (I add a 0 to the default value, that makes 10GB)
