Forum Discussion

DCAIT's avatar
DCAIT
Level 3
5 years ago

Support Expired how to renew

Hi all,

just a quick Question, because I didn't found it. We have EV 12.1 running and the support ended 2 years ago (or longer). so if we want to update to 12.5 we need to renew the support, right? Do we have to buy a renewal or a new one (due to the exparation)?

regards

  • You'll need to get in contact with your Veritas sales rep for this.

    I'm not sure what the Veritas policy is for lapsed maintenance but there may be some fee tacked on to the renewal of the maintenance to reinstate it.

  • I recommed to contact a Veritas consulting partner for the upgrade.

    They usually also make you offers for a renewal of your licenses.

    Remember that EV is licensed with active user accounts (who actively provide archive content).

    regards