EV Client is 10.0.3
Outlook 2010
Exchange 2007 environment.
I've run into an issue where one of my users can't access his virtual vault. When looking at the Sync dialogue, I'm getting a "Synchronization failed" error in the header sync field. The users Virtual Vault isnt listed on the VV tab, and a "No virtual vault" error occurs during synchornization. I've run out of ideas outside of having to completely recreate the users windows profile, or do a full system re-image.Any help would be greatly appreciated.
-User has both of the neccesary PSTDisableGrow and PSTDisableGrowAllowAuthenticodeOverrides registration entires in both 12.0 and 14.0 Office keys of the registery.
-I've renamed the MDC file, which has worked in the past the handful of times Ive encountered this issue (including once before with this specific user), but this time it is not working.
-I've done partial and full resets of the cache with no luck.
-I've completely deleted the folder containing the .mdc in an attempt to rebuild, with no luck.
-I've tried uninstalling and reinstalling
-I've used the resetEVclient.exe tool with no luck
-The sync seems to fail once the .mdc reaches a specific size each time I've attempted to remake the mdc file (66,233 kb).
-I've set up the users mail profile on another system for testing, and it's loading and synching just fine on that system.
Here is an error log that I captured after a cache reset:
22/10/2013 17:15:21.830: Log file created (level 0).
22/10/2013 17:15:21.830:
22/10/2013 17:15:21.830: *** Resetting Vault Cache environment ***
22/10/2013 17:15:21.831:
22/10/2013 17:16:54.029: HDR:SYNC:ARC: Synchronization failed (COM error):: 0x8007000E
22/10/2013 17:16:54.346: HDR: Unable to cleanup cache - will be locked
: 0x8007000E
22/10/2013 17:18:22.056: +++ Last Trawl time format is missing or invalid (not right length) - run now
22/10/2013 17:18:22.232: HDR:SYNC:ARC: Synchronization failed (COM error):: 0x8007000E
22/10/2013 17:18:22.253: HDR: Unable to cleanup cache - will be locked
: 0x8007000E
22/10/2013 17:18:22.272: CONTENT:BUILD: We are NOT using the proxy infrastructure
22/10/2013 17:20:13.871: HDR:SYNC:ARC: Synchronization failed (COM error):: 0x8007000E
22/10/2013 17:20:13.891: HDR: Unable to cleanup cache - will be locked
: 0x8007000E
And here is an error log I recieved after using the resetEVClient tool.
22/10/2013 17:30:54.363: HDR:SCHED: Log file created (level 0).
22/10/2013 17:30:54.364: HDR:SCHED: Last good sync. time is in an invalid format:80004005. 0 will be used instead
22/10/2013 17:30:54.952: HDR:PST: Failed to open existing MDC file: C:\Users\*****\AppData\Local\KVS\Enterprise Vault\197BAFF2FB83204A9552C2D7237E6575\1FE571762A1C05A41AB6300302F26077C1110000USEVSERVER1.mdc
22/10/2013 17:30:55.659: HDR: Loading corrupt MDC for archive: 1FE571762A1C05A41AB6300302F26077C1110000USEVSERVER1
22/10/2013 17:30:55.946: HDR:PST: Opened corrupt MDC file: C:\Users\*****\AppData\Local\KVS\Enterprise Vault\197BAFF2FB83204A9552C2D7237E6575\1FE571762A1C05A41AB6300302F26077C1110000USEVSERVER1.mdc
22/10/2013 17:30:55.948: HDR: MDC file ok, but bad config. for archive: 1FE571762A1C05A41AB6300302F26077C1110000USEVSERVER1
22/10/2013 17:30:55.949: HDR:SCHED: Added corrupt MDC to scheduler. The EVMSP instance will be removed if present
