Forum Discussion

Ravi_Bhandari's avatar
Ravi_Bhandari
Level 6
10 years ago

Synchronize EV Virtual Vault Fails After Outlook 2013

Hi,

I was really hoping if someone would be able to help me resolve this issue.

A user's desktop was upgraded to Office 2013 and since moving to Outlook 2013 his Virtual Vault has disappeared.

I've tried all of the usual, uninstall re-install the EV plug-in. Synchronize mailbox under archive task. Recreate Outlook profile on client.

But every time I try to Synchronize the virtual vault it tells me it has failed.

What's the best way to diagnose this sort of thing? I attempted putting trace on the client but am having a hard time making sense of it.

 

Enterprise Vault
Information Governance
Troubleshooting
Windows 7
  • AndrewB's avatar
    AndrewB
    Moderator
    10 years ago

    what version of EV and the EV addin? what version of desktop OS? have you tried creating a new profile?

  • Ravi_Bhandari's avatar
    Ravi_Bhandari
    Level 6
    10 years ago

    EV version 10, Plug-in version of EV 10.0.4, the desktop is windows 7.

    I will try recreating the profile. There were a lot of garbage profiles which I have gotten rid of.

    The weird thing I noticed is that I am unable to see any archived mail when browsing archives.

    The user defintely has shortcuts for archived mail.