Forum Discussion

fasoy's avatar
fasoy
Level 4
17 years ago
Solved

Task Controller service stops

3 EV servers 7.5 SP 5
2 of them have this problem when we start Archiving task after few minutes it logs this event and task controller stops.

Event Type: Error
Event Source: Enterprise Vault
Event Category: Archive Task
Event ID: 6197
Date: 6/16/2009
Time: 6:33:40 PM
User: N/A
Computer: Removed
Description:
Error occurred when sending a message
There are insufficient resources to perform this operation. [0xc00e0027]

These servers are only doing archiving no storage and Indexing.

Any help would be appreciated.



Basics
Best Practice
Compatibility
Enterprise Vault
Information Governance
Tip-How to
  • MichelZ's avatar
    MichelZ
    17 years ago
    That's definitely a size issue.
    Have you tried to restart the server? Maybe there is something stuck.

    You could also try to increase the MSMQ size slightly, you do this on the properties of the main "Message Queuing" node in Computer Manager.

    Cheers


17 Replies

  • TonySterling's avatar
    TonySterling
    Moderator
    17 years ago
    Do you also see Event ID 3249?

    If you have had to purge MSMQ you may need to purge the MSMQ>System Queue>ransactional dead-letter queue as they will build up here and MSMQ will be over it's size limit.

    If you don't see that error then check the following technote.
    http://seer.entsupport.symantec.com/docs/292506.htm


  • fasoy's avatar
    fasoy
    Level 4
    17 years ago

    Tony,

    I am not getting 3249 and I dont have anything in system queue. I have already added the registy keys and rebooted the server. It worked for little while but the moment I started Archiving the task controller stopped.

    Thanks,

  • TonySterling's avatar
    TonySterling
    Moderator
    17 years ago
    Hmm, can you verify the size of MSMQ just to be safe.  Typically I have seen 0xc00e0027 in relation to it.
  • fasoy's avatar
    fasoy
    Level 4
    17 years ago
    Hi Wayne,

    Unable to accces the article..

    I noticed that there are 25000+ messages in Outgoing queue for Storage Archive (going to server which has storage) and state is showing as "waiting to connect" they are not processing looks like they are stuck.

    Any way of forcing these messages?
  • MichelZ's avatar
    MichelZ
    Level 6
    17 years ago
    That's definitely a size issue.
    Have you tried to restart the server? Maybe there is something stuck.

    You could also try to increase the MSMQ size slightly, you do this on the properties of the main "Message Queuing" node in Computer Manager.

    Cheers


  • TonySterling's avatar
    TonySterling
    Moderator
    17 years ago
      I would do this 1. Stop all your ev services 2. Restart msmq on your server that has the storage service and then restart ev 3. Restart msmq on the other EV servers 4. Restart the ev services on those servers
  • fasoy's avatar
    fasoy
    Level 4
    17 years ago
    I have increased the size and after that Task controller service is running. I have stopped Archiving task so it would not process any more messages but these messages are stuck in outgoing queue.

    I am going to try what Tony suggested...
  • fasoy's avatar
    fasoy
    Level 4
    17 years ago
    Tony,

    I tried what you mentioned in your last post but still those messages are not going anywhere

    Outgoing: Direct=osxxxxxxxxxxprivate$\Enterprise Vault Storage Archive...... "Waiting to connect"

  • MichelZ's avatar
    MichelZ
    Level 6
    17 years ago
    Yes, I'd definitely recommend the same.
    Do not start archiving again until your storage queue is empty.

    Anything more in the eventlogs?

    Cheers