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Jim_Ma's avatar
Jim_Ma
Level 2
12 years ago

"The Index Server could not access data from the directory" when using SelectArchive

Hi all, I'm using Enterprise Vault search API. The "The Index Server could not access data from the directory" error message show up when I'm using search.SelectArchive(). I cannot find any useful information in the api document. Any clue would be great. Thanks.

  • I hope you do not have any issues with Indexing in general. I assume that Indexing service is running fine.

    Is this a problem for remote machine executing your code or Did you try running it on EV Server itself, does it work there?

    In case of version mis-match of API ruintime and EV binaries could also cause this behaviour.

    Can you try following:

    1. Remove the runtime

    2. reboot the machine

    3. Install only the vault admin console

    I hope this helps..