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smlopes
Level 5
14 years ago

The item could not be downloaded. [OIOM] - Win 7 64 bit, EV 9.0.2 & Outlook 2010 RTM

Unable to open archived items, Enterprise Vault error: "Could not show this item. Try again. If it still fails, contact your help desk. The item could not be downloaded. [OIOM]. I have recreated vault cache and added registry key "PSTDisableGrow" with no luck. Any other ideas?

  • Lower down in that client trace, I see :

     

     

    22/07/2011 12:30:46.341[1836]: Downloading: https://evault.westpharma.com/enterprisevault//download.asp?VaultID=1F557C5C061DC9E478BB9FB69226AD2A61110000evault&SaveSetID=201107191082910~201107191340350000~Z~902F629B09E0FCE7CE54258F3B87BEF1&FormatType=Unicode&Client=EV9.0.2.1061-Outlook14&Format=MSG&AttachmentID=0

     

    Followed by :

     

    22/07/2011 12:30:47.390[4360]: CDesktopPSTHelperBase::HandlePSTDisableGrow: 0x0
    22/07/2011 12:30:47.390[4360]: Unable to exempt PST's from PSTDisableGrow, make sure that 'PSTDisableGrowAllowAuthenticodeOverrides' registry key has been set...
    22/07/2011 12:30:47.391[4360]: ~CDesktopPSTHelperBase::HandlePSTDisableGrow: 0x0

     

    This means that you do not have PSTDisableGrowAllowAuthenticodeOverrides in place.  It has to be located in :

     

    HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\<version>\Outlook\PST

    Secondly you have to add the key, PSTDisableGrowAllowAuthenticodeOverrides :

    1. Click Start, click Run, type regedit, and then click OK.
    2. Locate the following registry subkey:

      HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\<version>\Outlook\PST

    3. Click the Edit menu, point to New, and then click DWORD Value.
    4. Type PSTDisableGrowAllowAuthenticodeOverrides, and then press ENTER.
    5. Right-click PSTDisableGrowAllowAuthenticodeOverrides, and then click Modify.
    6. In the Value data box, type 1, and then click OK.

    After that, restart Outlook, everything will work.

     

    I'm not sure if there is a Grou Policy that can push this out, but for now, try it, and see what happens

     

     

    If you add that registry key along with your GPO, and it doesn't work.. post a new client log, and a registry export of the key that you added.

     

    I have also never seen a crash when both of the keys are in place.