Forum Discussion

cwapshere's avatar
cwapshere
Level 4
16 years ago
Solved

The Web Application is not configured correctly in the Vault Site settings.

Since installing EVS 8.0sp1 on a new server I am getting this error on my Outlook 2003 when clicking Vault Search:

"The Web Application is not configured correctly in the Vault Site settings.
Please contact your Enterprise Vault Administrator."

When I click on Archive Explorer the left-hand pane in Outlook just toggles on or off - it does not load the archive explorer window.

The Store in Archive and Restore from Archive buttons work properly. Double-clicking a sortcut correctly opens the archived item.

The only relevant thing I can see on the Vault Site properties is the Vault site alias and port. I have tested http://alias/enterprisevault/ and http://alias/enterprisevault/ArchiveExplorerUI.asp from the workstation and they both work.

I have tried the only suggestion I could find in this forum - which was to delete the profile and reinstall the Outlook client - but that hasn't helped.

Any other ideas anyone?

TIA,
Carol
Enterprise Vault
Error messages
Information Governance
  • cwapshere's avatar
    cwapshere
    16 years ago
    I have fixed it by creating a mailbox for the EVS service account. Note I am not talking about the system mailbox - that existed and I'd done all the mail profile setup on the EVS server - but I found I also had to create a mailbox for the service account.

    I find this very weird as I am using the same service account as was used in the PoC, and it didn't have a mailbox then.

    I was troubleshooting why welcome emails were not being sent. Trying to send an email from the EVS server (logged in as the service account, using the system mailbox) gave me a permissions error. The only way I could grant the service account the Send As right to the system mailbox was by creating a mailbox for it as well. Once I did that, welcome messages started to work.

    And at the same time my Outlook client is now receiving the desktop policy! Search Vaults and Archive Explorer are working.

    So - what's going on? Nothing I have read in the doco says that the service account needs a mailbox. And it didn't for the PoC installation. So why does it now?

    And yes the service account is an Exchange Administrator and it does have all mailbox permissions to the system mailbox.

    Carol

9 Replies

Sort By
  • cwapshere's avatar
    cwapshere
    Level 4
    16 years ago
    I have noticed a difference between the new server (a fresh install of EV8.0sp1) and the test server (7.x upgraded to 8.0):

    On the test server tha Vault site alias is "alias.domain.ch" (when looking at Vault Site properties)
    On the new server it's just "alias" - ie no domain suffix.

    I assumed I'd done something wrong, however I had screen-shotted the entire installation and I can only find one page in the Configuration Wizard where it asks for the alias. I answered as follows:

    Computer name: alias
    Add domain suffix: ticked
    Domain suffix: domain.ch

    I have looked in the ComputerEntry table and the ComputerName is alias.domain.ch.

    Where is it getting this alias from that it disaplys in the Site properties?

    And could this be the reason that the Outlook client is not working properly?

    Carol
  • MichelZ's avatar
    MichelZ
    Level 6
    16 years ago
    What about:

    http://alias.domain.ch/enterprisevault/

    Does this work, too?

    Cheers from and to Switzerland ;)
    Michel
  • Paul_Grimshaw's avatar
    Paul_Grimshaw
    Level 6
    16 years ago

    Just as a test can you please do the following:-

    Goto your mailbox policy
    Advanced Tab
    Enter the outlook section
    If Launch Archive Explorer is set to seperate browser then change this to In outlook
    Sync the changes to the user
    Test and now does AE work fine that it is opened within outlook

    Regarding the site alias this is not relevant as this is just the name given to the site at install time and you have just added the domain suffix in EV8 which you did not do in your test system

  • cwapshere's avatar
    cwapshere
    Level 4
    16 years ago
    OK found what you're talking about in the Desktop policy section. I had not modified this at all from the default settings. I have now set it all the same as the policy from the test server.

    However it doesn't seem to have made any difference. I ran an archive job (this should force a sync?) but nothing changed, so I reinstalled the client - and it's still exactly the same as before.

    The changes I made:

    Add server to intranet zone: Blank -> http://alias; http://alias.domain.ch
    Allow script in public folders: Force on -> Keep user's settings
    Allow script in shared folders: Force on -> Keep user's settings
    Fix Outlook preview pane: Apply automatically -> Do not apply
    Launch Archive Explorer: In Outlook -> Seperate browser
    Search behaviour: In Outlook -> Seperate browser


    Carol
  • cwapshere's avatar
    cwapshere
    Level 4
    16 years ago
    I am becoming pretty convinced that the desktop policy is not being applied at all. I have tried some modifications like removing the toolbar icons, but they are still there. I tried various ways to sync it, including reinstalling the outlook client.

    Actually (leter edit) I just found the reg key LaunchAEInBrowser and I set it, and now I can open Archive Explorer. So I think it's pretty clear the Desktop Policy is not being applied. What could be blocking it?

    Here it is the level 1 log file in case it is of interest.

    26/05/2009 08:49:00.825[3224]: Log file created (level 1).
    26/05/2009 08:49:00.826[3224]: RPC over HTTP is not enabled (flags = 0)
    26/05/2009 08:49:00.931[3224]: ModulePath: [C:\Program Files\Enterprise Vault\EVClient\Valkyrie.dll]
    26/05/2009 08:49:00.931[3224]: Found 0 Desktop resource DLLs
    26/05/2009 08:49:00.932[3224]: No resource module was loaded and the default English resources in Valkyrie.dll will be used.
    26/05/2009 08:49:00.948[3224]:
    26/05/2009 08:49:00.950[3224]:
    26/05/2009 08:49:00.950[3224]: Environment:
    26/05/2009 08:49:00.950[3224]: Enterprise Vault Client 8.0.1.1560.0 (HTTP)
    26/05/2009 08:49:00.951[3224]: Microsoft Windows XP Professional Service Pack 2 (Build 2600)
    26/05/2009 08:49:00.951[3224]: Intel(R) Core(TM)2 CPU 6300 @ 1.86GHz x86 Family 6 Model 15 Stepping 2;
    26/05/2009 08:49:00.952[3224]: Microsoft Outlook 2003
    26/05/2009 08:49:00.952[3224]: [Exchange connection mode: Online (1)]
    26/05/2009 08:49:00.952[3224]: [RPC over HTTP not enabled]
    26/05/2009 08:49:00.953[3224]: Microsoft Internet Explorer 6.0.2900.2180
    26/05/2009 08:49:00.953[3224]:
    Contents of Desktop Settings:
    26/05/2009 08:49:00.953[3224]: ;MAILBOX; = <username>
    26/05/2009 08:49:00.953[3224]: ;SERVER; = <exchange servername>
    26/05/2009 08:49:00.954[3224]: ALLOWSCRIPTPUBLICFOLDERS = 1
    26/05/2009 08:49:00.954[3224]: ALLOWSCRIPTSHAREDFOLDERS = 1
    26/05/2009 08:49:00.954[3224]: ARCHIVEDELITEMSFOLDER = 0
    26/05/2009 08:49:00.954[3224]: ARCHIVEEXPLORERBTNVISIBLE = 1
    26/05/2009 08:49:00.954[3224]: ARCHIVEMANAGEDFOLDERS = 0
    26/05/2009 08:49:00.955[3224]: ARCHIVEONLYWITHATTACH = 0
    26/05/2009 08:49:00.955[3224]: ARCHIVESETTINGSLOCKED = 1
    26/05/2009 08:49:00.955[3224]: DEFAULTARCHIVEID = 1D9F36602B9A811499DC150D3E37822681110000evs
    26/05/2009 08:49:00.955[3224]: DEFAULTDOUBLECLICKVIEW = 0
    26/05/2009 08:49:00.956[3224]: DEFAULTRETENTIONCATEGORYID = 170C5DE54B4AD004DA8A09C4339051D081b10000evs
    26/05/2009 08:49:00.956[3224]: DEFAULTWEBAPPURL = http://evs.domain.ch/EnterpriseVault
    26/05/2009 08:49:00.956[3224]: DEPLOYFORMSLOCALLY = 2
    26/05/2009 08:49:00.957[3224]: EVSERVERS = evs.domain.ch;<evs servername>;
    26/05/2009 08:49:00.957[3224]: FIXOUTLOOKPREVIEWPANE = 1
    26/05/2009 08:49:00.957[3224]: INACTIVITYPERIOD = 9
    26/05/2009 08:49:00.957[3224]: INACTIVITYPERIODUNITS = 2
    26/05/2009 08:49:00.958[3224]: LARGEITEMSSIZEKB = 10240
    26/05/2009 08:49:00.958[3224]: MAILBOXDN = /o=ORG/ou=SWITZERLAND/cn=Recipients/cn=username
    26/05/2009 08:49:00.958[3224]: MAILBOXSTATE = 1
    26/05/2009 08:49:00.958[3224]: MAILBOXTYPE = PrimaryUser
    26/05/2009 08:49:00.959[3224]: MANAGEDFOLDERHANDLING = 2
    26/05/2009 08:49:00.959[3224]: MARKPSTS = 1
    26/05/2009 08:49:00.959[3224]: MINAGEPERIOD = 4
    26/05/2009 08:49:00.959[3224]: MINAGEPERIODUNITS = 1
    26/05/2009 08:49:00.959[3224]: OVENABLED = 0
    26/05/2009 08:49:00.960[3224]: OVMESSAGECLASSINCLUDE = IPM.Post*;IPM.Note*;IPM.Document*;
    26/05/2009 08:49:00.960[3224]: OWAWEBAPPURL = http://evs.domain.ch/EnterpriseVault
    26/05/2009 08:49:00.960[3224]: PFINACTIVITYPERIOD = 6
    26/05/2009 08:49:00.960[3224]: PFINACTIVITYPERIODUNITS = 2
    26/05/2009 08:49:00.961[3224]: PFLARGEITEMSSIZEKB = 10240
    26/05/2009 08:49:00.961[3224]: PFMINAGEPERIOD = 2
    26/05/2009 08:49:00.961[3224]: PFMINAGEPERIODUNITS = 1
    26/05/2009 08:49:00.961[3224]: PFUSELARGEITEMSSIZE = 0
    26/05/2009 08:49:00.961[3224]: POLICYENTRYID = 1891EC1A8B19EAE448B3AA63BE5321F481012700evs
    26/05/2009 08:49:00.962[3224]: PSTIMPORTENABLED = 0
    26/05/2009 08:49:00.962[3224]: PSTPOLICYENTRYID = 1BD4DBD7045FB994C9A9206B5DD4140ED1012700evs
    26/05/2009 08:49:00.962[3224]: SERVERVERSION = 8.01
    26/05/2009 08:49:00.963[3224]: SITEENTRYID = 1AF55C3F5E3860A4E86ED7871FE531FB01d10000evs
    26/05/2009 08:49:00.963[3224]: SYSTEMMAILBOX = SMTP:EVS@domain.ch
    26/05/2009 08:49:00.963[3224]: USEINACTIVITYPERIOD = 1
    26/05/2009 08:49:00.963[3224]: USELARGEITEMSSIZE = 1
    26/05/2009 08:49:00.964[3224]: USEQUOTALIMIT = 1
    26/05/2009 08:49:00.964[3224]: USERSCANDELETEITEMS = 1
    26/05/2009 08:49:00.964[3224]: USESELFINSTALLFUNCT = 1
    26/05/2009 08:49:00.964[3224]:
    26/05/2009 08:49:00.994[3224]: Mailbox contains structured archives.
    26/05/2009 08:49:00.994[3224]:
    26/05/2009 08:49:01.020[3892]: PSTMIG:
    26/05/2009 08:49:01.020[3892]: PSTMIG: PST Importer started.
    26/05/2009 08:49:01.020[3892]: PSTMIG:
    26/05/2009 08:49:01.023[3224]: Installed Outlook preview pane registry keys fix for Outlook V11
    26/05/2009 08:49:01.029[3224]: Unable to add/remove Outlook ForceFormReload registry key fix for Outlook: 0x80070005
    26/05/2009 08:49:01.030[3224]: Set SharedFolderScript = 1
    26/05/2009 08:49:01.030[3224]: Set PublicFolderScript = 1
    26/05/2009 08:49:01.039[3224]: [Offline Config] Enabled: false
  • John_Chisari's avatar
    John_Chisari
    Level 6
    16 years ago
     Can you check the SIteEntry table for webappurl - what is it currently set for?
  • cwapshere's avatar
    cwapshere
    Level 4
    16 years ago

    Do you mean the field DefaultWebAppURL? It is

    /EnterpriseVault

    It was the same for the test installation (which was working).

    Carol
     

  • cwapshere's avatar
    cwapshere
    Level 4
    16 years ago
    I have fixed it by creating a mailbox for the EVS service account. Note I am not talking about the system mailbox - that existed and I'd done all the mail profile setup on the EVS server - but I found I also had to create a mailbox for the service account.

    I find this very weird as I am using the same service account as was used in the PoC, and it didn't have a mailbox then.

    I was troubleshooting why welcome emails were not being sent. Trying to send an email from the EVS server (logged in as the service account, using the system mailbox) gave me a permissions error. The only way I could grant the service account the Send As right to the system mailbox was by creating a mailbox for it as well. Once I did that, welcome messages started to work.

    And at the same time my Outlook client is now receiving the desktop policy! Search Vaults and Archive Explorer are working.

    So - what's going on? Nothing I have read in the doco says that the service account needs a mailbox. And it didn't for the PoC installation. So why does it now?

    And yes the service account is an Exchange Administrator and it does have all mailbox permissions to the system mailbox.

    Carol