Forum Discussion

The_Conquistado's avatar
The_Conquistado
Level 4
14 years ago
Solved

There was an error loading this item - Some functionality may not be available.

There was an error loading this item - Some functionality may not be available.

When I click on the grey area, a pop up comes on and says

"The attempt to connect to the server failed"

The user sees some of it, but not an entire message in Outlook 2007

Configuring
Enterprise Vault
Information Governance
Troubleshooting
  • Prone2Typos's avatar
    Prone2Typos
    14 years ago

    This item is not retrieving from the EV server. What the user is seeing is the extent of your shortcut content.

    As Rob implied, collecting a client log would be helpful and would show you what address it was attempting to hit and then you could validate that you were going to the right address and can hit the EnterpriseVault Virtual directory in a local browser to that machine.

     

  • RahulG's avatar
    RahulG
    Level 6
    14 years ago

    verify the web app url , fqdn,short name for EV server is in the local intranet zone

  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    14 years ago

    It's also worth grabbing a client trace of this happening.  Oh and what version of EV Server and Outlook Addin are you using? 

  • Prone2Typos's avatar
    Prone2Typos
    Moderator
    14 years ago

    This item is not retrieving from the EV server. What the user is seeing is the extent of your shortcut content.

    As Rob implied, collecting a client log would be helpful and would show you what address it was attempting to hit and then you could validate that you were going to the right address and can hit the EnterpriseVault Virtual directory in a local browser to that machine.