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ChelanCoPUD's avatar
ChelanCoPUD
Level 4
6 years ago

Time Gap in Journal Archive Search Results

Hey All,

When searching the Journal Archive, there is a gap in results between 9/18/2019 and 4/13/2020. If I do a search for an email that is received daily, I can see the gap in the archive. 

If you were faced with this issue, how would you start troubleshooting it? Support suggested we rebuild the index which we are doing now, just looking for other thoughts or ideas to investigate!

Vault 12.0
exchange 2013

 

Thanks!

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  • Prone2Typos's avatar
    Prone2Typos
    Moderator
    6 years ago
    Personally I would query the DB to see if you see the same gap in it. I would look to see if your index has missing items. I also assume sent date and not archived date. Could be you stopped archiving for some reason(s). I think initial likely explanations may be something like: - an index volume containing that time period is in a failed status - The items are stored but not indexed - The storage of the items has been compromised and the items were re-indexed - There was nothing archived or sent during that period - gremlins. Those are some initial thoughts within the past couple of minutes....... I would really consider the last.
      • ChelanCoPUD's avatar
        ChelanCoPUD
        Level 4
        6 years ago

        Thanks! I will report back if the rebuild fixed the issue - good idea to search the DB  (do you know if there is a guide somewhere on searching from the SQL side?). I think absolute worst case we could do some sort of re-ingest from the mailstores through the journal.