‎09-14-2017 10:12 PM Hello VOX Members, Im not able unable to search Journal archive after upgrade from vesion 11 to Version 12.2,We just have only journal and mailbox archive, on vesion 11 I was able to do do journal search on legacy search witout problem and after upgrade search is only pending , journal archive has 98 milons messages, half of indexes was in 32 bit and Ive done even uppgrade what took 6 weeks but this didnt resolve this issue. I want realy revert back after 2 month to version 11, and at the moment we can't purchase additional licence for discovery accelerator

Hi Andrew, Downgrading after a few months means loosing data. The only way to go back is to restore EV11.x databases/indexes/archived data, then install the EV11 binaries. again, you will loose data. If you have a support contract, it would be an idea to call support. They might have ideas. In addition, I would check to see if there a CHF's for 12.2 If not, you might want to upgrade to 12.4, which was released last December. Additionally, it can be your server is overloaded. Do you see performance issues? You also might want to start using a new (journal) archive, and limit the amount of items in the index to 3.000.000 instead of 5.000.000 (setting in EV) A (hopefully) better answer might be given if you describe what you are seeing, errors from eventlog etc. GJ

Ive already craeted new journal archive , but still Im getting request to search old one,Please let me If I will change setting and limit index to 1000 0000 or 2000 0000( please let me know where I can do this ) and rubild this indexes again this will improve search performance

please se as well dtrace and veritas logs from VeritasQuickAssist

please see attached dtrace logs

Hi andrew, I think the server just cannot cope with the request. If you have a journal archiving license, I thought that also included the DA license, but you might want to check with your SE/Sales contact. I don't think I can assist futher unfortunately. 161 13:58:38.932 [9296] (w3wp) <8272> EV-H {SOAPSearchService} Exception: Search targets a very large number of indexes and/or documents. Info:Search failed. Diag: Type:Symantec.EnterpriseVault.Indexing.Search.SearchTooSlowException ST: at Symantec.EnterpriseVault.Indexing.Search.SearchClient.CheckFederatedSearchNotTooLarge(SearchRequest search, IList`1 sources)| at Symantec.EnterpriseVault.Indexing.Search.SearchClient.ExpandSources(SearchRequest request)| at Symantec.EnterpriseVault.Indexing.Search.SearchClient.SearchFullTextIndex(SearchRequest request, String authToken)| at Symantec.EnterpriseVault.Indexing.Search.SearchClient.Search(SearchRequest request, String authToken)| at Symantec.EnterpriseVault.Indexing.Search.SOAPSearchClient.Search(SearchRequest request)| at Symantec.EnterpriseVault.Indexing.Search.Web.SOAPSearchService.Invoke[TResult](Func`1 func, String name) Inner:None

unable search Journal archive after upgrade from vesion 11 to Version 12.2

GertjanA
Moderator
7 years ago
Hi Andrew,

Downgrading after a few months means loosing data. The only way to go back is to restore EV11.x databases/indexes/archived data, then install the EV11 binaries. again, you will loose data.

If you have a support contract, it would be an idea to call support. They might have ideas.

In addition, I would check to see if there a CHF's for 12.2 If not, you might want to upgrade to 12.4, which was released last December.

Additionally, it can be your server is overloaded. Do you see performance issues? You also might want to start using a new (journal) archive, and limit the amount of items in the index to 3.000.000 instead of 5.000.000 (setting in EV)

A (hopefully) better answer might be given if you describe what you are seeing, errors from eventlog etc.

GJ
- AndrewS98745
  Level 3
  7 years ago
  Ive already craeted new journal archive , but still Im getting request to search old one,
  Please let me If I will change setting and limit index to 1000 0000 or 2000 0000( please let me know where I can do this ) and rubild this indexes again this will improve search performance
  - AndrewS98745
    Level 3
    7 years ago
    please se as well dtrace and veritas logs from VeritasQuickAssist

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unable search Journal archive after upgrade from vesion 11 to Version 12.2

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