Well yes. I'ved emailed the person in support assigned to you case (I work in Engineering). We need to get to the bottom of why you are seeing this items not being archived at all.
Whatever version of EV you're in, if you archive a 2 Kb email, you'll end up (probably) with a larger shortcut.. because of the extra metadata that we add to the archived item.
The bit we have to resolve in your case, I think, is why the item goes pending, then flips back to normal.
There are some possibilities. The first of call is :-
* If this is archiving from a client, then we need a client trace, and an archive task trace.
* If this is archiving from the server (doing a run now) then we just need an archive task trace.
You mentioned the message class is IPM.Note for these items, so I don't think the following registry key on the server will have any bearing but we should consider it :
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Location
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HKEY_LOCAL_MACHINE
\SOFTWARE
\KVS
\Enterprise Vault
\Agents
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Content
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DWORD.
0 - [Default] Archive all items when a user performs a manual archiving operation.
1 - Archive only those items that belong to the message classes that are listed in the mailbox policy
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Description
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Specifies whether, when a user performs a manual archiving operation, Enterprise Vault archives only those items that belong to the message classes that are in the mailbox policy. By default, Enterprise Vault archives all items when manual archiving is performed. Enterprise Vault ignores the message class list that is in the mailbox policy.
This registry value does not affect automatic, background archiving runs.
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In addition we should check whether or not these mails are signed, encrypted or both.
