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freemanzen's avatar
freemanzen
Level 3
14 years ago
Solved

Unable to provision domino mailbox in EV

I had created a test provision group and target 3 mailboxes but all gets provisioned except 1.

 

Provisioning for domain 'XXXX' started at 9/19/2012 11:00:10 AM

Rank    Group name    Target name    Policy    Action

0    Group for 15 days    User1       Mailbox Policy for 15 Days    *** No mailboxes found ***
0    Group for 15 days    User2      Mailbox Policy for 15 Days    Updated mailbox for user 'CN=User2', file 'xxx\user2' on server 'CN=xxx/O=yyyy'

 

But User1 mailbox still gets provisioned under previous group which I wish to change.

1    YYYY /yyyy    Default Lotus Domino Mailbox Policy    Updated mailbox for user 'CN=User2', file 'xxxx\user2' on server 'CN=xxx/O=yyyy'

 

Anyone knows why? I had setup all 3 mailboxes settings the same way and all are enabled.

  • Does this user happen to have multiple person doc's?

    The dtrace clearly shows it can't find the it for her so I wonder if your target is one without a mailbox.

    562    09:38:15.506     [6768]    (EvLotusDominoPolicySyncTask)    <7128>    EV-M    {DominoMailboxPolicySyncTaskProcessor.ProcessUser} Processing 'person' target [Cynthia Xu 徐珊珊/bwoil]
    563    09:38:15.506     [6768]    (EvLotusDominoPolicySyncTask)    <7128>    EV-L    {DomDatabase.OpenWithFailover} Opened DB [CN=SGMAIL/O=bwoil!!names.nsf]
    564    09:38:15.506     [6768]    (EvLotusDominoPolicySyncTask)    <7128>    EV-M    {DomView..ctor} Opened DomView for [($VIMPeople)]
    565    09:38:15.506     [6768]    (EvLotusDominoPolicySyncTask)    <7128>    EV-M    {DomView..ctor} Found view in database
    566    09:38:15.506     [6768]    (EvLotusDominoPolicySyncTask)    <7128>    EV-L    {DomView.FindDocsInView} Searching for key [Cynthia Xu 徐珊珊/bwoil] in view [($VIMPeople)]
    568    09:38:15.521     [6768]    (EvLotusDominoPolicySyncTask)    <13636>    EV:L    CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 40]
    569    09:38:15.521     [6768]    (EvLotusDominoPolicySyncTask)    <13636>    EV:L    CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
    570    09:38:15.521     [1948]    (DirectoryService)    <12152>    EV:M    DIR_ADMIN_FN: CDirectoryServiceObject::get_SQLServer
    571    09:38:15.521     [6768]    (EvLotusDominoPolicySyncTask)    <13636>    EV-M    {DirectoryDBAccess.MapDNSAliasToSQLServer} DNS Alias:  ==> SQL server: evdb.bwoil.com Cached? False
    573    09:38:15.521     [6768]    (EvLotusDominoPolicySyncTask)    <13636>    EV:L    CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 40]
    574    09:38:15.521     [6768]    (EvLotusDominoPolicySyncTask)    <13636>    EV:L    CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
    575    09:38:15.521     [1948]    (DirectoryService)    <12152>    EV:M    DirectoryService: Method call: CDirectoryServiceObject::ReadDirectoryEntry, param (1E1E9814574B9774A896A6AC0A963C6AB1012j00evdg) |
    576    09:38:15.521     [1948]    (DirectoryService)    <12152>    EV:L    CADOContext::CreateConnection entry
    577    09:38:15.521     [6768]    (EvLotusDominoPolicySyncTask)    <7128>    EV-L    {DomView.FindDocsInView} Search result: (17412) Entry not found in index
    578    09:38:15.521     [6768]    (EvLotusDominoPolicySyncTask)    <7128>    EV-M    {DomView.FindDocInView} Not found
    579    09:38:15.521     [6768]    (EvLotusDominoPolicySyncTask)    <7128>    EV-L    {DomDatabase.Close} Closed DB [CN=SGMAIL/O=bwoil!!names.nsf]

    But later on the task does find a person doc for that user.

    You might need to contact support and have them take a look at this dtrace if that isn't it.

     

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