Unable to retrieve archived items EV 11.0

Question

Hi ,&nbsp;i&nbsp; am seeing "No preview of this item available with error code 0x80004004 for a single item . event on the EV server is as below.Log Name:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Symantec Enterprise VaultSource:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Enterprise VaultDate:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 10/2/2017 7:24:52 PMEvent ID:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 6287Task Category: Web Application (WP)Level:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; WarningKeywords:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ClassicUser:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; N/AComputer:&nbsp; &nbsp; &nbsp; XXX.XX.netDescription:Unable to fetch item from "XXX.XX.group".Reason: Operation aborted&nbsp; (0x80004004)Saveset Id: #123848$184CA4051B2B1864E913F8A2DC4245CB01110000xxx.xxArchive Name:&nbsp;XXXXReference: GetOnlineAttachmentFileSize2&nbsp;

virgildobos · Answer

Hi there,It is likely that the CAB file (assuming collection is enabled) has become corrupted. You can run EVSVR in Verify mode to determine the total number of corrupted CAB files.Have a look on&nbsp;this article on how you can isolate the issue: https://www.veritas.com/support/en_US/article.000021268&nbsp;

sadiq · Answer

Thanks Virgil.&nbsp;I am going to run the&nbsp;EVSVR&nbsp; in Verify mod. But how can i pin point the exact CAB file for the item i am looking for ?Thanks,Sadiq

virgildobos · Answer

Good question. Normally the location of the archived item is provided with the event error. Can you check if there is any other event viewer message regarding this?

massimo_vagli · Answer

Hello,&nbsp;Either you do an EVSVR Verify complete of that single Archive only or assuming you know the SavesetID or IDTransaction you could try the EVSVR DumpSaveset (in EVSVR Interactive mode).the syntax for the dump saveset would be:&nbsp;EVSVR&gt; IEVSVR Command&gt;DS &lt;archiveID&gt; &lt;SavesetID or IDTransaction&gt;Massimo

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Unable to retrieve archived items EV 11.0

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