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JB22's avatar
JB22
Level 5
15 years ago
Solved

unable to start search or archive explorer in outlook 2003

Hello,

 

Hoping someone can help me on this one.

We have a problem on a workstation (windows xp) with outlook 2003 and the ev 9.0.1 dcom client.

When the user chooses to search or view the archive explorer by pressing the corresponding button on the ev toolbar then just a blank page is shown.

If on that workstation we copy and paste the url in a browser then the archive explorer, search is being shown.

We reïnstalled the ev outlook add-in, deleted temporary internet files and the temp directory.

Nothing seems to do the trick.

Anyone experienced this issue before?

I attached the client log, hopefully it helps.

 

Thanks for the help.

Best regards,

JB

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  • JesusWept3's avatar
    JesusWept3
    15 years ago

    OK so...from this page it shows the version numbers
    http://support.microsoft.com/kb/821549


    Microsoft Office Outlook 2003
    RTM Release: 11.0.5510.0
    Service Pack 1: 11.0.6353.0
    Service Pack 2: 11.0.7969.0
    Service Pack 3: 11.0.8173.0

    From your client log
    Outlook returned version: 11.0.0.8169

    There was an issue some time ago relating to MSXML and the "Kill Bit" vulnerability
    http://support.microsoft.com/kb/924191

    This had the side effect of causing the EVAEViewRedirect.htm to not work due to the way it would push users to a different page, this should be resolved in 2003 SP3

     

  • JesusWept3's avatar
    JesusWept3
    Level 6
    15 years ago

    just as a matter of interest, does this file still exist?

     C:\DOCUME~1\xx\LOCALS~1\Temp\EVAEViewRedirect.htm
     

  • JesusWept3's avatar
    JesusWept3
    Level 6
    15 years ago

    Actually looking more in to this, i think this might be due to a hotfix for the KillBits in MSXML, try upgrading to Outlook 2003 SP3 if you can

  • JB22's avatar
    JB22
    Level 5
    15 years ago

    Thanks for the replies.

    The file EVAEViewRedirect.htm exists on the workstation.

    When I emptied the temp folder, the file was recreated.

     

    Also the user his outlook 2003 has sp3 installed on it.

    Could it be a hotfix that we are missing?

     

    Again. Thanks for the suggestions.

     

    Best regards,

    JB

  • JesusWept3's avatar
    JesusWept3
    Level 6
    15 years ago

    The version number they have for outlook is the SP3 version number that MS gives on their site, its an earlier version

  • JesusWept3's avatar
    JesusWept3
    Level 6
    15 years ago

    OK so...from this page it shows the version numbers
    http://support.microsoft.com/kb/821549


    Microsoft Office Outlook 2003
    RTM Release: 11.0.5510.0
    Service Pack 1: 11.0.6353.0
    Service Pack 2: 11.0.7969.0
    Service Pack 3: 11.0.8173.0

    From your client log
    Outlook returned version: 11.0.0.8169

    There was an issue some time ago relating to MSXML and the "Kill Bit" vulnerability
    http://support.microsoft.com/kb/924191

    This had the side effect of causing the EVAEViewRedirect.htm to not work due to the way it would push users to a different page, this should be resolved in 2003 SP3

     

  • JB22's avatar
    JB22
    Level 5
    15 years ago

    I will try the fix.

    Thanks very much for all the help.

    I'll let you know if the issue is resolved.

     

    Best regards,

    JB