Forum Discussion

yeow_km's avatar
yeow_km
Level 5
14 years ago
Solved

User EV add-in crashed

It happened when user accessing her local pst file & the PC hung.

After I did end task for Outlook, starting up Outlook got this msg..

I clicked Yes & users are able to access her pst file & all seem to be OK for now..

 

from windows application event ID - 2000.

Description:

Microsoft Outlook: Accepted Safe Mode action : Outlook experienced a serious problem with the 'enterprise vault add-in' add-in. If you have seen this message multiple times, you should disable this add-in and check to see if an update is available. Do you want to disable this add-in?.

 

I have since disable the add-in for her.

How should i enable the add-in for her in future.

 

 

 

Enterprise Vault
Error messages
Information Governance
Troubleshooting
  • JesusWept3's avatar
    JesusWept3
    14 years ago
    http://www.symantec.com/business/support/index?page=content&id=TECH166005 Contains a boat load of fixes

3 Replies

  • JesusWept3's avatar
    JesusWept3
    Level 6
    14 years ago
    What version of the the EV client are you using? The http or the full client? What operating system? What version of outlook? You using virtual vault or vault cache? You may want to consider going to the hotfix 9 sp2 client that fixes some crashes based on third party plugins and such
  • yeow_km's avatar
    yeow_km
    Level 5
    14 years ago

    We are using EV 9 client for outlook 2010.

    Windows 7 Prof 32bit.

    I have 45 users having the same OS and outlook version.

    Only this particular user is experiencing the error.

    where to do i get the hotfix sp2 client ?

  • JesusWept3's avatar
    JesusWept3
    Level 6
    14 years ago
    http://www.symantec.com/business/support/index?page=content&id=TECH166005 Contains a boat load of fixes