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Dnaik79's avatar
Dnaik79
Level 4
11 years ago

users getting continuous pop up window of user name and password authentication

Hi…As I am using Ev 10.0.3 for one of my customer. Few days back we just enable virtual vault for some of the users and its working smoothly but as I observe from last few days some of the users getting continuous pop up window of user name and password authentication when outlook is In idle mode or even it is in use .We tried with valid credential but again its asking for username and password.

  • Hi,

    Steps need to carry on User Machine :

    1. Open Outlook 2013.

    2. Click on "File" Tab.

    3. Select "Options"

    4. In Outlook Options windows click on "Add-Ins".

    5. Then Select the "Enterprise Vault Add-In" from Inactive Application Add-Ins / Disabled Application Add-Ins.

    6. Then click on "Go" in front of "Manage : COM Add-Ins".

    7. Reset the outlook.

     

     

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