Vault Cache Download Failed

So it is apparent from the screen shot some items got downloaded.  Is the user local or remote to the EV Server?

If you look in the log, the relevent lines are

20/04/2012 20:53:45.102[4960]: Insufficient range support, unknown file size20/04/2012 20:53:45.102[4960]: Job Name is 'EV: 2012-04-20'
20/04/2012 20:53:45.103[4960]: Error description is 'The server does not support the necessary HTTP protocol. Background Intelligent Transfer Service (BITS) requires that the server support the Range protocol header.
 

Theres a microsoft KB article that describes this here, i'm assuming you are using a proxy?

http://support.microsoft.com/kb/922330

The items are from PST files which were being migrated via client driven migration process (whcih copied those items to vault cache first handed)

The 13K items waiting for download is the figure which remains constant (or slightly increasing with time)

Yes Jesus - We use PAC file to access Internet sites via Proxy server. However all workstations in domain use same Proxy server/PAC File and have same configuration as this user.

Not sure why only 1 user will give issue if it was Proxy server? I will certainly look into this more.

can you try adding the EV Server to proxy bypass list?

We've added EV Server along with their DNS Alias and FQDN (for Site name as well) to Proxy bypass list via desktop policy and GPO.

Try bitsadmin to confirm it is BITS too. So, MSFT doesn't say "you are using 3rd party application...."

I tried to download a temporary file created on EV Server and use BITS to downlaod it. I see the EV BITS jobs are suspended because they don't have file associated with it.

I was following below article (except for the file creation part)

https://www-secure.symantec.com/connect/articles/testing-bits

MONITORING BACKGROUND COPY MANAGER(1 second refresh)

{917E0B32-6E95-4480-AD87-C294EABC209D} EV: 2012-04-24 SUSPENDED 0 / 0 0 / 0

{0B7130FF-D850-44C4-8783-316B276DC501} testjob ERROR 0 / 1 0 / UNKNOWN

^C

C:\Program Files\Support Tools>bitsadmin.exe /list /verbose

BITSADMIN version 2.0 [ 6.6.2600.2180 ]

BITS administration utility.

(C) Copyright 2000-2004 Microsoft Corp.

GUID: {917E0B32-6E95-4480-AD87-C294EABC209D} DISPLAY: EV: 2012-04-24

TYPE: DOWNLOAD STATE: SUSPENDED OWNER: AM\bmentzel

PRIORITY: LOW FILES: 0 / 0 BYTES: 0 / 0

CREATION TIME: 4/24/2012 10:13:09 AM MODIFICATION TIME: 4/24/2012 10:13:09 AM

COMPLETION TIME: UNKNOWN ACL FLAGS:

NOTIFY INTERFACE: UNREGISTERED NOTIFICATION FLAGS: 3

RETRY DELAY: 300 NO PROGRESS TIMEOUT: 1209600 ERROR COUNT: 0

PROXY USAGE: PRECONFIG PROXY LIST: NULL PROXY BYPASS LIST: NULL

DESCRIPTION: Incremental Job

JOB FILES:

NOTIFICATION COMMAND LINE: none

GUID: {0B7130FF-D850-44C4-8783-316B276DC501} DISPLAY: testjob

TYPE: DOWNLOAD STATE: ERROR OWNER: AM\bmentzel

PRIORITY: NORMAL FILES: 0 / 1 BYTES: 0 / UNKNOWN

CREATION TIME: 4/24/2012 4:53:18 PM MODIFICATION TIME: 4/24/2012 4:55:58 PM

COMPLETION TIME: UNKNOWN ACL FLAGS:

NOTIFY INTERFACE: UNREGISTERED NOTIFICATION FLAGS: 3

RETRY DELAY: 600 NO PROGRESS TIMEOUT: 1209600 ERROR COUNT: 1

PROXY USAGE: PRECONFIG PROXY LIST: NULL PROXY BYPASS LIST: NULL

ERROR FILE:    http://eva1/Temporary.out -> C:\TestBITSFile.txt

ERROR CODE:    0x80190194 - The requested URL does not exist on the server.

ERROR CONTEXT: 0x00000005 - The error occurred while the remote file was being p

rocessed.

DESCRIPTION:

JOB FILES:

        0 / UNKNOWN WORKING http://eva1/Temporary.out -> C:\TestBITSFile.txt

NOTIFICATION COMMAND LINE: none

Listed 2 job(s).

C:\Program Files\Support Tools>bitsadmin.exe /list

BITSADMIN version 2.0 [ 6.6.2600.2180 ]

BITS administration utility.

(C) Copyright 2000-2004 Microsoft Corp.

{917E0B32-6E95-4480-AD87-C294EABC209D} EV: 2012-04-24 SUSPENDED 0 / 0 0 / 0

{0B7130FF-D850-44C4-8783-316B276DC501} testjob ERROR 0 / 1 0 / UNKNOWN

Listed 2 job(s).

C:\Program Files\Support Tools>bitsadmin.exe /resume "EV: 2012-04-24"

BITSADMIN version 2.0 [ 6.6.2600.2180 ]

BITS administration utility.

(C) Copyright 2000-2004 Microsoft Corp.

Unable to resume job - 0x80200003

There are no files attached to this job. Attach files to the job, and then try a

gain.

I tried to install BITS 2.0 and HTTPS 5.0 update mentioned below on user workstation but it errored out stating OS is already on newer version:

http://www.microsoft.com/download/en/details.aspx?amp;amp;displaylang=en&id=23281

Thoughts? Or shall I say am I going in right direction?