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BravoZulu's avatar
BravoZulu
Level 5
16 years ago
Solved

Vault Cache Synchronization Frequency (for Virtual Vault)

Hello all,

We have EV8.0 SP3 installed.  I have enabled Vault Cache across the board for all my users as we wish to use Virtual Vault.   None of my users utilize Exchange Cache Mode, so we're relying on the Meta Data Cache for Virtual Vault to obtain the foldre structure and info about archived items.  

My question is, how often does the Virtual Vault connect to Enterprise Vault and obtain updates?  It appears to me that I have to manually force a synch for changes to be reflected in the Virtual Vault  throughout the day.   Is there a registry setting to change the frequency of updates?

Is this something to do with not having Exchange in Cached Mode, and therefore not using the Content Cache (CC) to trawl the OST?    For laptop users that are offsite alot of the time I can see why Vault Cache doesn't need to update frequently, but we're using VV as a replacement to Archive Explorer internally and would like the metadata updated every hour if possible....?

Thanks,
BZ
  • Hi,

    The sync frequency can be altered using a registry setting - OVMDCSyncFrequencyInSecs.
    This is documented, have a look at the help from the Vault Administration Console - "Help on Enterprise Vault", under Registry Values | Outlook Add-ins.

    BTW: There is no requirement to be in exchange cache mode for VC/VV provided that the Desktop policy has the Advanced Vault Cache setting "Offline store required" set to "No".

    Cheers,
    Richard.
  • We use citrix at our location and laptop users also local installs of outlook that are setup to sync vault cache. We obviously don't use vault cache or indeed outlook in cached mode in citrix. 


    So my question is 

    would it be in anyway possible to have vault cache and virtual vault on laptops but when users are connected through citrix they can use the virtual vault as well?

    I'm a bit confused how I could set this up because in our environment it can happen many times a day that the same user will connect using their local outlook install and also through citrix.

    At present our solution is that virtual vault isn't available through citrix at all and neither is the vault cache. Any help appreciated!

  • @FlyingBus  Please start a new thread for you question as this one has been marked solved and is a different issue.

    Regards,