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ElGringo's avatar
ElGringo
Level 6
13 years ago
Solved

Vault Cache Synchronization issue

 

Hi all,

I have issue to synch Vault Cache.

It seems that the client is trying to synch from a "curious date" :

CONTENT:DWNL:WEB: Acquiring INITIAL slot with page 'GetSlotWithServer.aspx' for DBID '1' from '0000-00-00' to '0000-00-00'

 

We are runing EV 10.0.2 server and 10.0.3 add-in for outlook client.

 

Any idea ?

 

Enterprise Vault
Information Governance
Integration
Troubleshooting
  • JesusWept3's avatar
    JesusWept3
    13 years ago
    Check out this thread https://www-secure.symantec.com/connect/forums/no-archived-items-are-downloaded-vault-cache

4 Replies

  • TonySterling's avatar
    TonySterling
    Moderator
    13 years ago

    Obvious question, does this user have anything in their archive?

    Is it an isolated issue?

  • ElGringo's avatar
    ElGringo
    Level 6
    13 years ago

    Yes, their archives contains items.

    The issue appear only for sofor some users.

    I notice that the IdDateTime is 1970-01-01 for certain savesets. but the query listed in the following technote does not report anything ...

    http://www.symantec.com/docs/TECH130794

  • Arjun_Shelke's avatar
    Arjun_Shelke
    Level 6
    13 years ago

    Do you still have this issue? If yes, can you upload the client trace logs here

  • JesusWept3's avatar
    JesusWept3
    Level 6
    13 years ago
    Check out this thread https://www-secure.symantec.com/connect/forums/no-archived-items-are-downloaded-vault-cache