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Mark_Ludgate's avatar
Mark_Ludgate
Level 6
16 years ago
Solved

Virtual Vault & Deleting Items / Folders

All,


Using Enterprise Vault 8.0 SP3 on a Windows 2008 SP1 server.

On a Windows XP Client running Office 2003 I have deleted a folder in the Virtual Vault containing a number of archived messages.
The folder is deleted and becomes visible under 'deleted items' with the Virtual Vault. However we cannot empty the 'deleted items' folder.

The deleted items can still be found using the Enterprise Vault search.

Two questions:
1. Why can we not empty the 'deleted items'?
2. Why can we still search and find mail that where deleted?


Regards
Mark
Enterprise Vault
Information Governance
  • RichardG's avatar
    RichardG
    16 years ago
    So VV_AllowHardDelete is false. Which is why VV will not let you delete.
    I cannot understand why this would be if you really have got the settings synced up properly.
    Are you definitely making the policy changes to the right policy for this user?
    Are you doing a Synchronization from the VAC in the mailbox archiving task properties on this individual "Selected mailbox"?
    If you are doing everything correctly then maybe Outlook cache mode is not updating the hidden message that holds the setting - could try changing the Advanced Vault Cache desktop setting "Offline store required" to be No, Sync the settings to the mbx, and then changing the Outlook profile to not use exchange cache mode.

17 Replies

  • JesusWept3's avatar
    JesusWept3
    Level 6
    16 years ago
    Deleted Items folder ties in to the Dumpster, you'd need to turn on the hard deletes in the policy for the Virtual Vault
    otherwise it will just sit in deleted items folder, wait for the items to go past the dumpster period, at which point EV will then do a full delete and then the next sync will clear out the deleted items folder
  • Mark_Ludgate's avatar
    Mark_Ludgate
    Level 6
    16 years ago

    How ofter does the dumster run? Do I have to wait up to 14 days to empty the deleted items?
     

  • RichardG's avatar
    RichardG
    Level 5
    16 years ago
    Emptying the "Deleted items" folder in VV should attempt to delete those items and folders in the archive when a sync is performed. This would still leave the items in the EV dumpster for a period of time if the EV dumpster is enabled.

    Have you got  "Users can delete items from their archives" enabled in the Archive Settings tab of the Site properties?
  • RichardG's avatar
    RichardG
    Level 5
    16 years ago
    Can you delete items via Archive Explorer?
    Have the settings been syncronized to the mailbox?
    Has Outlook been restarted to pickup the settings. Cache mode requires a Send/Receive & then restart.

  • Mark_Ludgate's avatar
    Mark_Ludgate
    Level 6
    16 years ago
    Delete via Archive Explorer - Yes
    Settings Synchronized - Yes
    Outlook Restarted - Yes, Send/Recieve before Restarting - No will try out shortly
  • RichardG's avatar
    RichardG
    Level 5
    16 years ago

    Have you done a Vault Cache sync since any of the settings were changed?
    What does Outlook do when you try to empty the deleted items? Error message or just nothing?

    Could you attach the text shown in the "Enterprise Vault Information" dialog to the first post of this thread - you can get to this dialog via Outlook | Help | About Enterprise Vault | Tech Info...

    If that does not throw light on the problem then we may need to look at a client log.