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anon1m0us1's avatar
anon1m0us1
Level 6
13 years ago

Virtual Vault Error -No Vaults Available- Contact your HelpDesk

It seems that virtual vault (the one that says Vault- Doe, John) in outlook disappeared. When trying to Synchronize Vault via the File Menu options in says "No Vault Available". This seemed to happen all at once and it is affecting multiple users. Could this be a policy?

 

Attached is the error log.

 

I am using Vault 10.0.1

Outlook is 2007.

Enterprise Vault
Information Governance
Troubleshooting
  • TonySterling's avatar
    TonySterling
    13 years ago

    I think this might be your issue.

    Vault Cache does not synchronize or download any items when Enterprise Vault Server is running on Windows 2008

    Article: TECH87645  |  Created: 2009-01-12  |  Updated: 2011-08-26  |  Article URL http://www.symantec.com/docs/TECH87645

     

  • TonySterling's avatar
    TonySterling
    Moderator
    13 years ago

    I think this might be your issue.

    Vault Cache does not synchronize or download any items when Enterprise Vault Server is running on Windows 2008

    Article: TECH87645  |  Created: 2009-01-12  |  Updated: 2011-08-26  |  Article URL http://www.symantec.com/docs/TECH87645

     

  • Ben_Heymink's avatar
    Ben_Heymink
    Level 4
    13 years ago

    Tony beat me to it. Enable impersonation in the Enterprise Vault site and see if that fixes it for you.

  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    13 years ago

    Wonder why it's switched off?  I mean was that something that was done deliberately, or perhaps not done by the installation routine?