Virtual vault won't show all of the content to the folders it lists in outlook
Hi,
I have somewhat odd issue with virtual vault for one user:
Earlier the user asked why when he had drag and drop some items to the virtual vault those were shown as normal items in search results - this was probably just not synced/archived to the vault yet but investigating the issue the vault cache got reset the first time and after that started this content not showing problem on a larger scale. Only one user has reported this behavior so no reason to assume this is concerning the whole organisation.
I have done these few times now:
- ran ResetEVClient
- vault cache reset
reinstalled the Outlook add in couple of times - lastly upgraded from 10.0.4 CHF3 to 11.0.1 CHF3
Virtual vault will download the folder structure fine but won't show all the content though the setting is to download everything and there is plenty of room for the cache.
The syncronation will say that both header and contect sync completes normally.
Archive explorer / search will show all of the items normally so this is purely faulty virtual vault but the cache reset won't fix the issue.
EV server version 10.0.4 CHF3
Client workstation Win 7 SP1
Outlook: Microsoft Outlook 2010, 32-bit (14.0.0.7167)
Add in version: was 10.0.4 CHF3, now 11.0.1 CHF3
Any ideas what to try with this?
Sani B.