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ev-gv's avatar
ev-gv
14 years ago
Solved

What are the common reasons for corruption in the hidden message?

I have seen many technotes regarding Enterprise Vault where the root cause is a hidden message corrupted. Then, after zapping and re-enabling the mailbox for archiving, everything works well. My question is what are the common reasons for corruption in the hidden message? Any suggestions would be great! Thanks!

Enterprise Vault
Information Governance
  • JesusWept3's avatar
    JesusWept3
    14 years ago

    i dont think the message ever truly gets corrupted, i've seen it where the OST doesn't sync it across properly and it causes all sorts of issues because of out of date configuration settings, and thats resolved by running ScanOST.exe to force it to redownload the hidden message.

    But for the message tiself to become corrupt? its really doubtful unless theres something going on with your outlook or exchange.

    As for Zapping them, thats just a big hammer people like to swing without regards to what admins may have set via EVPM or end users may have set through the Outlook client, to troubleshoot or resolve most issues is right up there with "create a new windows profile"

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  • JesusWept3's avatar
    JesusWept3
    Level 6
    14 years ago

    i dont think the message ever truly gets corrupted, i've seen it where the OST doesn't sync it across properly and it causes all sorts of issues because of out of date configuration settings, and thats resolved by running ScanOST.exe to force it to redownload the hidden message.

    But for the message tiself to become corrupt? its really doubtful unless theres something going on with your outlook or exchange.

    As for Zapping them, thats just a big hammer people like to swing without regards to what admins may have set via EVPM or end users may have set through the Outlook client, to troubleshoot or resolve most issues is right up there with "create a new windows profile"

  • Prone2Typos's avatar
    Prone2Typos
    Moderator
    14 years ago

    I agree with JW2... People misuse the term curruption for any problem they cannot clearly identify. I think it is more common that the hidden messages are not fully cleared properly or remain and are conflicting. Please keep in mind that Technicians are asked to author Technotes on top of their other duties. A lot of technicians are not skilled at authorship or editing. . .and at times there was excessive pressure to author Technotes for most cases. . .which resulted in a lot of "restart the services" resolutions and the sort. That stated, , ,there is a reason that functionality is there and I have personally seen it fix my fair share of issues.

     

    If nothing else it is a useful tool to rule out the potential for hidden messages causing you a problem. . and again reitterating JW2. . it is an easy troubleshooting step to go back to the default messages for a mailbox. . .but not really a solution, which would require identification of a problem rather than calling it corruption.

  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    14 years ago

    Take a look at:

    http://www.symantec.com/connect/blogs/deletehiddenmsgbtnvisible

     

    .. it's another option.

  • JesusWept3's avatar
    JesusWept3
    Level 6
    14 years ago

    The thing is you don't particularly want end users just deleting hidden messages, especially it you're trying to enforce EVPM policies and such, and plus when they delete the message they have to you red able them anyway