Forum Discussion

Michael_Bilsbor's avatar
16 years ago

What can we do in Enterprise Vault to DELIGHT you?

Hi,

The Enterprise Vault team is always looking to improve our products based upon customer feedback.  Some changes you want would be new features, some times it's just improvments in an existing feature etc.


So I have a question for you.  What changes should we make which would not just please you but actually delight you about Enterprise Vault (apart from an ability to print money :-)?. The kind of feature that excites you, puts a smile on your face and you say I can't wait to use that, it's going to help us so much...  One example for me is Virtual Vault in V8 sp3.

We have the ideas system on Symantec Connect but a lot of them seem focused on improvements to existing features (which isn't a bad thing!) and I'm just wondering what else there is out there...  At the moment if I looked at that list, there are probably 4 suggestions that have 10 or more votes.  I'm sure it would take more than those 4 product changes to make every customer delighted to use our product!

So some examples I can think of based upon discussions/issues on this forum

Improved monitoring/reporting.
Perhaps videos on how's to etc,
Perhaps best practise document
Easier OWA setup

Very interested to hear your feedback!

Cheers,
Mike Bilsborough
Director, Enterprise Vault Engineering