DBalestri
17 years agoLevel 3
What might have caused the add-in to be corrupt?
At some point, our CIO's archived attachments became unavailable. Our Help Desk technician followed our Knowledgebase instructions and re-installed the add-in. That fixed the problem. However, now the CIO wants to know what caused to stop working in the first place. Any suggestions on where I should start looking?
- Yes, I'd start with the Eventlog, too. If you really want to know, you should set logging of the EV addon to very high and wait until it happens next time ;) By the way, there is a policy setting which instructs the addon to be reloaded/reenabled once it crashes... Setting is called "Automatically re-enable Outlook add-in" in Exchange Mailbox Policy -> Advanced -> Outlook Cheers Michel