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BruGuy's avatar
BruGuy
Level 6
12 years ago
Solved

What's the HKEY to stop offline vault setup wizard?

Hello,

I created HKEY_CURRENT_USER \ Software \ KVS \ Enterprise Vault \ OVEnabled (type REG_DWORD 32-bit)  and set it to 0, but I still get the Vault Cache setup wizard when I launch Outlook.

It's a new Win7 64-bit portable, Outlook 2010 32-bit with the EV http-only 9.0.9377 plug-in. Ex2010 and EV9 servers.

REG_DWORD (32-bit) called OVEnabled and set it to 0.

Any idea why please?

The last time I tried this, on Win XP with Outlook 2003, it worked fine.

Thanks,

- Alan.

 

Enterprise Vault
Information Governance
Troubleshooting
Windows 7
  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    12 years ago

    A few thoughts ...

     

    a/ Export the key and attach it here (rename it to TXT first) -- I'll try it out.

    b/ Confirm the version of valkyrie.dll

    c/ If you want people to be able to manually enable VC, then OVEnabled = 0 won't be the right one anyway - since it will permanently stop things.  OVSETUPWIZARD = 0 is the one to go for, you can also configure it in the Desktop Policy... but I am fairly sure that SOME versions of the Outlook Add-in are bugged, and will ALWAYS show the setup wizard if you have set users to be automatically enabled.  So.. confirm what you've got in the policy for the setup wizard, and for whether or not users are automatically VC enabled.. and let's see what happens.

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  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    12 years ago

    Well, the key should be one lower than that right? Under an Enterprise Vault \ CLIENT subkey.

     

    The key you're after though is OVSETUPWIZARD. 

     

    But OVEnabled = 0 should stop the wizard from running anyway.. in the right place ;)

  • BruGuy's avatar
    BruGuy
    Level 6
    12 years ago

    Yes, sorry it is under "Client".

    Is it case-sensitive?!

    I tried different key types for OVEnabled, made no difference.

    Which key is better to use if I want to disable the wizard appearing automatically, but still let the user manually activate the vault cache (thru File - Options - EV in Outlook's backstage view)?

    Thanks.

  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    12 years ago

    A few thoughts ...

     

    a/ Export the key and attach it here (rename it to TXT first) -- I'll try it out.

    b/ Confirm the version of valkyrie.dll

    c/ If you want people to be able to manually enable VC, then OVEnabled = 0 won't be the right one anyway - since it will permanently stop things.  OVSETUPWIZARD = 0 is the one to go for, you can also configure it in the Desktop Policy... but I am fairly sure that SOME versions of the Outlook Add-in are bugged, and will ALWAYS show the setup wizard if you have set users to be automatically enabled.  So.. confirm what you've got in the policy for the setup wizard, and for whether or not users are automatically VC enabled.. and let's see what happens.

  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    12 years ago

    FWIW this combination seems to work (10.0.3 Outlook add-in, server version mostly irrelevant):

     

    Set 'allow users to decide':

    2013-05-22_18h53_23.png

     

    Set the Wizard to On

    2013-05-22_18h53_39.png

  • BruGuy's avatar
    BruGuy
    Level 6
    12 years ago

    Thanks!

    I added both keys OVEnabled=0 and OVSETUPWIZARD=0 at \Client level and it does what I need.

    If I only put OVEnabled=0, the setup wizard shows on startup.

    If I only put OVSETUPWIZARD=0, then it silently enables OV without the wizard!

    But using both together silently disables the vault.

    And the users can still manually enable it under File - Enterprise Vault. Only minor issue there is that because OVSETUPWIZARD=0, the wizard won't show so there's no feedback. Not a big deal, they can still click on File - Enterprise Vault - Configure Vault afterwards.

    An alternative to using OVEnabled=0 alone seems to be adding RemoveOfflineVault=1. That removes any existing OV and prevents it from being enabled until the key is deleted.

    (PS - Would you see any problems to using the 10.0.3 plug-in with an EV904 server? I'm interested in the Office 2011 for Mac support.)

  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    12 years ago

    Remember that you're likely to see different behaviour with different versions of the Outlook Add-in (ie later than EV 9).

     

    No there is no problem with using 10.0.3 with 9.0.4 Server.