Forum Discussion

datownsend's avatar
datownsend
Level 3
4 years ago

When do "Run Now" Tasks run

Hello

At about 10.00 yesterday I used the "Run Now" option on an Exchange Mailbox Archiving Task but it didn't start until 21.00.

In the Reports for that Archiving Task "Run Now" always seems to Run and 21.00 ie not the time it was started.

Is this normal or is there an EV configuration somewhere that delays Run Now Tasks like this?

  • Hi Marc

    Oh well, worth a try :O)

    Thanks for your help 

    Regards

    Dave

  • Hi there,

    the work that a task needs to carry out is handled using the local msmqs. If you check these, you will find a set of different queues for every task available on that ev server.

    These queues do have different priorities and are there for different tasks. You will find more details about them here:

    Explanation of EV queues

    https://vox.veritas.com/t5/Enterprise-Vault/Explanation-of-EV-queues/td-p/379199

     

    Your run now request will be put into the A3 queue - if something is in the A1 queue  at this time (Post processing), the run now will not start before everything in the A1 queue has successfully been done. Just check the queues when you start a run now operation and it should help you understanding what is going on at this time.

    Hope this helps. 

    Regards

    Marc

    • datownsend's avatar
      datownsend
      Level 3

       Marc 

      Brilliant, that's exactly what i'm seeing in the Queues.

      i've seen the Queue Descriptions before but wasn't aware of their relationship to each other. Is there a flow chart or something similar somewhere that links it all together?

      Thanks for your help 

      Dave

      • Marcde's avatar
        Marcde
        Moderator

        Hi Dave, 

        unfortunately there is nothing officialy that I can provide. Experience shows that priority of the queues is decreasing in general from A1 to A7 which also means something in the A6 Queue (moved items) can stop the synchronization from taking place which is handled in A7. However, as things in A5 will only be worked on during the scheduled this should not block something in a higher queue (working on a mailbox in A5 usually even leads to items in A6 that are being processed). So unfortunately no general rule that I can name you.

         

        Regards

        Marc