Forum Discussion

James_Slack's avatar
James_Slack
Level 6
11 years ago

Windows 8.1 & Outlook 2013 & IE11 support?

Hi All,

When are we getting / is there support for Windows 8.1 and Outlook 2013 with IE11.

I have 10.0.4 installed but it doesn't work.

I start Outlook and do not get the EV Toolbar. It shows in the add-ins under Inactive rather than disabled.

I have a colleague with 8.1 and Outlook 2010 and it works just fine.

I tried using 10.0.3 client and same deal.

Any ideas as to when support is coming or what I do to get this working?

Thanks - James

 

Compatibility
Enterprise Vault
Information Governance
Troubleshooting
Windows 8
  • WiTSend's avatar
    WiTSend
    Level 6
    11 years ago
    This post might prove helpful. I am running EV client in Win8.1 / OL2013.
  • GabeV's avatar
    GabeV
    Level 6
    11 years ago

    Hi James,

    What version of Exchange are you using? If you are using 2013, you might need to deploy the Office Mail App. Doing a quick review fo the compatibility guide, Windows 8.1 is not listed yet. The Enterprise Vault Outlook add-in might work but it's not supported yet.

  • James_Slack's avatar
    James_Slack
    Level 6
    11 years ago

    It's on Exchange 2010 sorry.

    Had a brainwave and added Vault's DNS addresses to the compatibility view list - didn't help though.

    Suprised there is not support for 8.1 still... there are posts going back to July about this so it's not like 8.1 coming and people wanting it was a suprise.

    Then again, I can't use half of these forum features with IE11 and struggle to login to Symantec.Cloud with IE11, so maybe I should not be suprised.

     

  • Taomyn's avatar
    Taomyn
    Level 3
    11 years ago

    Any idea on how to fix this issue? Built a brand new Win8.1 Enterprise system with Office 2013 and the latest EVAult plug-in as of today and all I get in the application log is:

     

    Faulting application name: OUTLOOK.EXE, version: 15.0.4551.1511, time stamp: 0x529480be
    Faulting module name: KERNELBASE.dll, version: 6.3.9600.16408, time stamp: 0x523d4548
    Exception code: 0xc06d007e
    Fault offset: 0x00012eec
    Faulting process ID: 0x19e8
    Faulting application start time: 0x01cf240aa9444da9
    Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\OUTLOOK.EXE
    Faulting module path: C:\Windows\SYSTEM32\KERNELBASE.dll
    Report ID: f28979e6-8ffd-11e3-8259-00189600e03a
    Faulting package full name:
    Faulting package-relative application ID:

     

    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
      <Provider Name="Application Error" />
      <EventID Qualifiers="0">1000</EventID>
      <Level>2</Level>
      <Task>100</Task>
      <Keywords>0x80000000000000</Keywords>
      <TimeCreated SystemTime="2014-02-07T13:44:21.000000000Z" />
      <EventRecordID>3618</EventRecordID>
      <Channel>Application</Channel>
      <Computer>LU1-WSBT383Y1.itgroot.net</Computer>
      <Security />
      </System>
    - <EventData>
      <Data>OUTLOOK.EXE</Data>
      <Data>15.0.4551.1511</Data>
      <Data>529480be</Data>
      <Data>KERNELBASE.dll</Data>
      <Data>6.3.9600.16408</Data>
      <Data>523d4548</Data>
      <Data>c06d007e</Data>
      <Data>00012eec</Data>
      <Data>19e8</Data>
      <Data>01cf240aa9444da9</Data>
      <Data>C:\Program Files (x86)\Microsoft Office\Office15\OUTLOOK.EXE</Data>
      <Data>C:\Windows\SYSTEM32\KERNELBASE.dll</Data>
      <Data>f28979e6-8ffd-11e3-8259-00189600e03a</Data>
      <Data />
      <Data />
      </EventData>
      </Event>

     

  • Taomyn's avatar
    Taomyn
    Level 3
    11 years ago

    Seems Office 2013 Service Pack 1 has resolved my issue.

  • James_Slack's avatar
    James_Slack
    Level 6
    11 years ago

    Add it to the list of things that are not supported yet then.

    Pretty frustrating and embarasing from my point of view having to exlain that all these technologies that are months old now still do not work properly with Vault.

    Access to Vaulted emails from my Outlook works one day and not then next, I have kinda given up using it which is pretty bad for the guy who is the main administrator of Vault.

  • spazzzen's avatar
    spazzzen
    11 years ago

    I haven't had any problems so far, running 2013 SP1 8.1 Update 1.  We do run into a lot of issues when a user is upgrading to 10.0.3, where the icons don't show up.  Have to install 10.0.0, start the sync, then install 10.0.3.  Hopefully there is a better workaround for when we actually roll out 2013 later this year to our end users.  Currently running 2007

    Icons and sync might show up using 10.0.0, but might need to do a full reset and then install 10.0.3.  Some times it takes me a few uninstalls/reinstalls between the versions before it will start working.