Cannot submit a case on mysymantec.symantec.com

Question

I have been trying to submit a tech support case online with Symantec since Friday, 8/10. &nbsp;Tried again today. &nbsp;No help. &nbsp; Sometimes I get an Apache server error page and sometimes I get this:
&nbsp;
&nbsp;

MySupport Application Error

The MySupport application has encountered a program error. You can either try again or contact&nbsp;&nbsp;Symantec Technical Services&nbsp;
					
					Thank you for your patience.

Assume I cannot hear or talk. &nbsp;I am dead in the water. &nbsp;It's pretty disconcerting that a multinational tech company cannot get its online tech support case submission app running.
I have tried multiple browsers multiple times to no avail. &nbsp;HALP!!

jackie007 · Answer

Check this fourms
https://www-secure.symantec.com/connect/forums/mai-address-symantec-customer-support
call up the customer care number from the link
http://www.symantec.com/support/assistance_care.jsp
for technical support email to enterprise_support@symantec.com, however note that case should be open before sending an email. The case number should be in the Subject Line
&nbsp;
Symantec Customer Business Operations case responses from Customer Support will be sent from customerbusinessops@symantec.com.
http://customersupport.symantec.com/

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Cannot submit a case on mysymantec.symantec.com

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