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Zahid_Haseeb's avatar
Zahid_Haseeb
Moderator
11 years ago
Solved

EOL/EOLS/EOSL/

Once a Major Release and its related releases reach EOL, they enter the Limited Support phase.

Query

Under the phase of Limited Support what benefits customers cannot get ?

General Veritas
Inside Veritas
Not Applicable
  • _r___'s avatar
    _r___
    11 years ago

    It's so the customer has more than enough time to migrate from product that is going away and not just left hanging at the last second. 2 years should be more than enough time at most places. And even at EOSL, the customer can usually pay and extra fee for additional support.

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  • pete_4u2002's avatar
    pete_4u2002
    Level 5
    11 years ago

    Limited Support: Once a Major Release and its related releases reach EOL, they enter the Limited Support phase. The Limited Support
    phase typically lasts for 30 months following EOL. During the Limited Support phase we will provide code modifications or Bug Fixes to
    address Problems where there has been data loss, production systems are inoperable, significant security vulnerabilities are identified, or
    there are other significant product defects. For other types of Problems, we will typically provide an existing Bug Fix or we may elect to
    address your Problem through a regularly scheduled or future Software Version Upgrade. We will continue to provide Content Updates
    during this Limited Support phase. Note that some older documentation may refer to the Limited Support phase as the “post-EOL
    Standard Support” period.

     

    reference

    http://www.symantec.com/content/en/us/enterprise/other_resources/b-end_of_life_policy_for_business_products.en-us.pdf

  • Zahid_Haseeb's avatar
    Zahid_Haseeb
    Moderator
    11 years ago

    Thanks for your kind words. I know this all what have you said. Let me elaborate my question again.

    - IS "EACH AND EVERY PROBLEM" / ALL PROBLEMS GETTING RESOLVED DURING THE LIMITED SUPPORT PERIOD ?    YES/NO

     

  • pete_4u2002's avatar
    pete_4u2002
    Level 5
    11 years ago

    Yes, either by providing the patch or bug fix in the future version.

  • Zahid_Haseeb's avatar
    Zahid_Haseeb
    Moderator
    11 years ago

    Thanks to clear my confustion.

     

    If every thing is cover between End of Life Date to End of Support Life Date then why there is a middle man End of Limited Support Date ?

     

    =========================================

    SYMANTEC SUPPORT LIFE CYCLE

    End of Support
    Life Date    		 End of Limited Support Date End of Life Date Release Date
  • _r___'s avatar
    _r___
    Level 6
    11 years ago

    It's so the customer has more than enough time to migrate from product that is going away and not just left hanging at the last second. 2 years should be more than enough time at most places. And even at EOSL, the customer can usually pay and extra fee for additional support.