Help please - is my forum post in the right place?

Please could someone have a look at this thread:

https://www-secure.symantec.com/connect/forums/pgp-whole-disk-encryption-update-enquiry

Surely it's not that complicated? Perhaps I should not have posted it where I have, but, in that case, where should it have gone?

My understanding is that Symantec personnel monitor and post on these forums, and that therefore replies are not dependent on volunteers - is that incorrect?

Before the Symantec takeover, getting support for my PGP purchase was a simple matter of filling in a web form and getting an almost immediate response by email.

Any assistance gratefully received

Mandy