Forum Discussion

darzren's avatar
darzren
Level 2
15 years ago

Program unable to run after Norton Deleted SOSGENERALCONTROLS.OCX

I have this program installed in my pc that uses SOSGENERALCONTROLS.OCX. But during one of the regular virus scan, this system file SOSGENERALCONTROLS.OCX was actually deleted without any warning. Since then, i am able to run this program. Even when i reinstall, it will encounter program unable to rename this installation file also. 
The only solution i have is to uninstall symantec anti-virus, delete the registry, then i be able to install back my program successfully.
Any experts out there to solve my problem? thanks.

2 Replies

  • What is the program that you are trying to run? What version of Norton are you running?

    You can submit this file to SYmantec for analysis at http://www.symantec.com/business/security_response/submitsamples.jsp

    If the file is clean then you can submit a false positive at https://submit.symantec.com/dispute/false_positive/

    You should post your Norton Issue in the Norton Community site as well.

    http://community.norton.com/norton/

    Best,
    Thomas
  • It is a customised program created using one of Microsoft Programming language. This file is required when running the installation file.
    Thanks for your advice.