Forum Discussion

Jeanne123's avatar
Jeanne123
Level 2
11 years ago

Question about Norton Popup "Get your Norton Toolbar back!"?

Operating system is Windows Vista.  (I know, poor me!)

Yesterday I started getting a popup message that states:  "Changes in the latest version of Googl Chrome require re-installing the Norton Toolbar from the Chrome Web Store.  Click "Install Now" to get your full web protection back in your browser."

QUESTION:  Since I don't recall having the Norton Toolbar displayed and the popup looks strange, I am concerned about clicking on it, even to close it.  Is this a legitimate message from Symantec?  It's taking up about 1/4 of my screen and is difficult to work around.

Thank you.

 

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  • _r___'s avatar
    _r___
    Level 6
    11 years ago

    Would appear to be legit if you upgraded chrome.

    I assume you have norton installed on this system?

  • Jeanne123's avatar
    Jeanne123
    Level 2
    11 years ago

    I switched to Chrome about a year ago and have not intentionally upgraded it.  

    I do have Norton installed on my pc, however I do not recall ever receiving any popups from Norton, so I checked Norton and the internet to see if I could find anything about this specific issue.  I did see articles about the toolbar disappearing, but not this exact popup message.  I guess the title looked suspicious to me and it seemed like the perfect way to deliver some malware--making it look like you were doing a legitimate re-install.

    Anyway, thank you very much for taking the time to help.  Maybe I'll go to the "Chrome Web Store" to see if I can install it from there.  That would make me feel better.  

  • arbright's avatar
    arbright
    11 years ago

    I have the same message only it won't go away.  I've tried everything on the screen and it won't go away.  Any ideas on how to get rid of it?

  • SIexpert's avatar
    SIexpert
    11 years ago

    I GET SAME MESSAGE AS JEANNE123.  I USE WINDOWS 7, FIREFOX AND NORTON 360.  TRIED ABOUT EVERYTHING, AND CAN'T GET MESSAGE OFF,  DOES ANYONE KNOW IF IT'S MALWARE?

     

  • _r___'s avatar
    _r___
    Level 6
    10 years ago

    Please check the Norton community:

    http://community.norton.com/

  • rickbarb's avatar
    rickbarb
    Level 2
    10 years ago

    THERE IS NO NEW INFO,bRIAN,AT THAT SITE BEYON nO 2014 re this problem