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brighteyesjas's avatar
brighteyesjas
16 years ago

Symantec antivirus corporate edition auto protect disabled

I have Symantec antivirus corporate edition, but for some reason I can't enable auto protect. In the config option of the program all the boxes are checked which indicates it is enabled but the icon in the taskbar in the bottom right hand corner of my screen shows an exclamation mark and when I right click to enable auto protect for some reason it wont work. Anyone with any suggestions on this matter it would be greatly appreciated.

Thanks

Jasmine

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  • pete_4u2002's avatar
    pete_4u2002
    Level 5
    16 years ago

    Hi,

    Is rtvscan.exe service started? Restart the service ( Symantec Antivirus).

    Ensure the tampre protection is enabeled so that the threat which is trying to stop the service can be resisisted by this tamper protection service.

     

    Pete!

  • vikram3500's avatar
    vikram3500
    Level 3
    16 years ago
     Restarting the service doesnt help. It sounds like there's a problem much more depper than restarting services
  • M_Samir0n's avatar
    M_Samir0n
    Level 4
    16 years ago

    some times it resolved by restart the pc but again arise after some times. mostly after one or two days, if i dont shutdown the pc. still waiting for the perfect solution.
  • mon_raralio's avatar
    mon_raralio
    Level 4
    16 years ago
    Have you done a full scan lately. Eliminate the probability of a new threat trying to disable the AV software.
  • Kenson's avatar
    Kenson
    Level 2
    16 years ago
    Trojan horse virus has disabled my symantec anti virus auto protect. Please suggest me what to do.