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Gregg_J's avatar
Gregg_J
Level 3
13 years ago

Technical Support - Requires Technical Contact ID

I'm trying to submit a support case through Technical Support, but once I get so far, it stops me and requires me to input a "Technical Contact ID". I have no idea what that is, and haven't been able to find any info on that. Can someone explain what I need to do to continue?

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  • CraigV's avatar
    CraigV
    13 years ago

    Hi,

     

    If you have a support contract in place with Symantec, you'd have a customer #. This is what it is asking for.

    If you can leave it blank, try that. Alternatively try calling them, or log the query here on Connect under the relevant forum if you get stuck.

    Thanks!

  • CraigV's avatar
    CraigV
    Moderator
    13 years ago

    Hi,

     

    If you have a support contract in place with Symantec, you'd have a customer #. This is what it is asking for.

    If you can leave it blank, try that. Alternatively try calling them, or log the query here on Connect under the relevant forum if you get stuck.

    Thanks!

  • Gregg_J's avatar
    Gregg_J
    Level 3
    13 years ago

    Ah, that was it. Sorry about that, but they didn't really blatantly say that's what they were looking for. I managed to find the number on a document they e-mailed me when we purchased our software. Thanks for the help.

  • M_S__Croy's avatar
    M_S__Croy
    13 years ago

    I used the customer number. I used the order number, I used the serial number. I used the certificate number. I used the RTSM ID/Support ID. None of them work so I cannot get my support ticket opened.

  • CraigV's avatar
    CraigV
    Moderator
    13 years ago

    ...if you have support, your customer # should work, and if this is the case, contact them and ask them why you can't open a case.