Unable to get updates to clients from from symentec server

Symantec Endpoint Protection: Troubleshooting Client/Server Connectivity

http://www.symantec.com/business/support/index?page=content&id=TECH105894

how many system are not updated ?

i have 30 systems in office  in that 8 systems are not updating...and i uninstalled antivirus in the client machine which were having problem and intalled it once again but to the virus defination updates till 20 may 2012 after that its not getting updated only u can see the attached file of error message to know the exact problem

HI,

are you able to telnet 8014 ?

Disable the Windows Firewall or create exceptions for the ports on these machines to communicate to the SEPM http://www.symantec.com/docs/TECH163787

b. Disable the UAC (User Account Control) and restart the machine.

c. If that does not work, please provide us with sylink.log from one of those machine.

http://www.symantec.com/docs/TECH104758

did you enable sylink logging?

if yes can you share?

HI,

any update on this ?

i tried to generate sylink log but iam un able to generate the log...as per your given steps

plz help me is there any other way to get the sylink log

How to enable Sylink debugging for the Symantec Endpoint Protection 11.x and 12.1 client in the Windows Registry

http://www.symantec.com/business/support/index?page=content&id=TECH104758