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Sven_2020's avatar
Sven_2020
Level 3
5 years ago

Unable to create a cluster user

Hi, hopefully this is an easy one. I'm setting up a new Infoscale 7.4.2 cluster of two servers running Redhat 7.7.

When I attempt to create a cluster user, I get a rather obscure error message. Any idea?

# /opt/VRTSvcs/bin/hauser -add vcsadmin -priv Administrator
Enter Password:

Enter Again:

VCS ERROR V-16-1-11502 IV value is NULL or not dumped in memory.
VCS ERROR V-16-1-11399 Failed to create user.
#

I get the same problem if I try to update the admin password.

# /opt/VRTSvcs/bin/hauser -update admin
  • Sven_2020's avatar
    Sven_2020
    5 years ago

    OK I figured it out. I re-disabled secure mode, then was able to use the hauser command to add a user. Not sure what the initial problem was.  Thanks! 

  • Sven_2020's avatar
    Sven_2020
    Level 3
    5 years ago

    OK, I re-ran the installer with the -secure flag and put it in to secure mode. I'm now able to create the vcsadmin user, however it doesn't ask for a password, and I still can't log in as that user...

    • Sven_2020's avatar
      Sven_2020
      Level 3
      5 years ago

      OK I figured it out. I re-disabled secure mode, then was able to use the hauser command to add a user. Not sure what the initial problem was.  Thanks!