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mnakhan's avatar
mnakhan
Level 5
12 years ago
Solved

appliance 5220 as a master/media server configuration failed

hi,

i am trying to configure the appliance i start its wizard via web UI. when i select the appliance as a master server it is failed. for your reference i attached the screenshot. in second screenshot when i click here wording  it will move me again the first page of the appliance configuration i.e. 3rd screenshot.

 

awaiting your swift response.

regards,

Backup and Recovery
Configuring
Documentation
Linux
NetBackup Appliance
  • Mark_Solutions's avatar
    Mark_Solutions
    12 years ago

    edit its hosts file so that it has short and long name against the IP address you are going to use.

    You cannot set it to be a media server and to point at itself as a Master .. that just doesn't make sense.

    You could try doing the full configuration from the CLISH if you wanted to - I always do appliances that way and it rarely has an issue

    Very quick summary (edit to suit):

    1. edit the hosts file - planned IP address against short and long name

    2. add your license key : Manage - License - Add

    3. Network - Configure 10.10.10.66 255.255.255.0 10.10.10.1 eth1

    4. Network -

    DNS Add NameServer 10.10.10.22
    DNS Add SearchDomain company.com
    DNS Domain company.com
    Hostname Set myappliance.company.com

    5. Appliance - Master

    That is about it apart from bonding the network - note that the network will need to actually be working for it to talk to itself - and it does use its short name too.

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  • mnakhan's avatar
    mnakhan
    Level 5
    12 years ago

    if i select the appliance as media server and write this appliance name in a master server field following screenshot error attached.

  • Rami_Nasser1's avatar
    Rami_Nasser1
    Level 6
    12 years ago

    Kindly check if the license for the appliance not expired.If you have a valid new license Please add it then check again.

     

     

    Regards,

     

  • Mark_Solutions's avatar
    Mark_Solutions
    Level 6
    12 years ago

    This is a name resolution issue (though you do still need to check your license is OK)

    Login to the appliance using Putty or via the local console and vi the hosts file - put its planned IP address, name and FQDN in there and then try again

    This usually happens if the appliance has not been added to DNS prior to trying to configure it.

    Hope this helps

  • mnakhan's avatar
    mnakhan
    Level 5
    12 years ago

    HI,

    form putty got same error. i also recheck the hosts file its ip and name is FQDN.

  • Mark_Solutions's avatar
    Mark_Solutions
    Level 6
    12 years ago

    edit its hosts file so that it has short and long name against the IP address you are going to use.

    You cannot set it to be a media server and to point at itself as a Master .. that just doesn't make sense.

    You could try doing the full configuration from the CLISH if you wanted to - I always do appliances that way and it rarely has an issue

    Very quick summary (edit to suit):

    1. edit the hosts file - planned IP address against short and long name

    2. add your license key : Manage - License - Add

    3. Network - Configure 10.10.10.66 255.255.255.0 10.10.10.1 eth1

    4. Network -

    DNS Add NameServer 10.10.10.22
    DNS Add SearchDomain company.com
    DNS Domain company.com
    Hostname Set myappliance.company.com

    5. Appliance - Master

    That is about it apart from bonding the network - note that the network will need to actually be working for it to talk to itself - and it does use its short name too.

  • mnakhan's avatar
    mnakhan
    Level 5
    12 years ago

    Very quick summary (edit to suit):

    1. edit the hosts file - planned IP address against short and long name

    Ans: 172.56.56.40 5220nbap.abc.com 5220nbap

    2. add your license key : Manage - License - Add

    Ans: lic. already added

    3. Network - Configure 10.10.10.66 255.255.255.0 10.10.10.1 eth1

    Ans: done as u stated

    4. Network -

    DNS Add NameServer 10.10.10.22
    DNS Add SearchDomain company.com
    DNS Domain company.com
    Hostname Set myappliance.company.com

    5. Appliance - Master

    i do it as master only.

     

    no luck error remain the same. i think first i restore it from usb and then try to conifgure it.

    once done i update it.

  • Mark_Solutions's avatar
    Mark_Solutions
    Level 6
    12 years ago

    So what does it say - still saying it cannot connect when you run this from the CLISH?

    If you go to Network - Show Status does it show you network plugged and UP?

    Can you ping it? (Network - Ping 5220nbap.abc.com / Ping 5220nbap.abc.com)