Forum Discussion

DPeaco's avatar
DPeaco
Moderator
5 years ago

Catalog DR email not sending

NetBackup Appliance 5230

Appliance Code: 3.2

NetBackup Code: 8.2

The DR catalog backup email is not sending. This was working when we were at 3.1.2 and stopped working after we upgraded to 3.2 + associated EEBs.

The only change was....we upgraded from 3.1.2 to 3.2 :smileywink:

I manually ran the /opt/NBUAppliance/scripts/mail_dr_info.pl with the appropriate arguments and it worked just fine. This appears to be broken somewhere between when the catalog backup finishes and actually sending the email with attachments. Docs I'm finding on this topic are really old, so I'm looking for more current solutions to this problem. If not a solution, then I'll take any tips to where/what I should be looking for. No, there's nothing about it in the /usr/openv/netbackup/logs/bpdbm log about any issues. So it has to be "deeper" than that.

Please advise.

  • DPeaco's avatar
    DPeaco
    4 years ago

    Solution to the DR Email Issue.....

    Applied this EEB: NBAPP_EEB_ET3997942-3.2.0.0-1.x86_64-201023175310.rpm

  • jnardello's avatar
    jnardello
    Moderator
    5 years ago
    Hey Dennis, is it just the one 3.2 appliance doing it or are they all having the issue ? I'm wondering for instance whether something like the SenderID got reset during the upgrade and so when it's generated the mail server is bouncing it as not-authorized (because it comes from a different domain, that kind of weirdness). Off-the-cuff I suspect running mail_dr_info.pl from the CLI would use the existing postfix configuration to send the email instead of whatever sender info NBU has stashed - sorry, I don't have one I can reference or I'd check the code. I was briefly excited to find this https://vox.veritas.com/t5/NetBackup-Appliance/How-to-send-Catalog-DR-email-from-an-appliance/td-p/860827 but I see you've spotted it as well. heh. Just for kicks....the catalog backup is actually succeeding, right ? Wherever you have the DR info being saved still exists post-upgrade and such, it didn't get deleted by the image ? Sorry I don't have anything concrete otherwise that's immediately jumping out at me.
  • Marianne's avatar
    Marianne
    Level 6
    5 years ago

    In the other post that was referenced, davidmoline recommended the following:

    If you are having this issue then log a case and reference either the original article number or the new one (which is 100047439). 

    A better option may be to upgrade to appliance version 3.2 and apply EEB from ET 3997942 where this problem is supposed to have been fixed.

    It seems that ET 3997942  is not included in the recommended 3.2 EEBs. 
    DPeaco might need to log a Support call for this.

    • DPeaco's avatar
      DPeaco
      Moderator
      5 years ago

      Hello Marianne....

      My appliances are at 3.2 + all current EEBs. The DR email broke when we upgraded from 3.1.2 to 3.2.

      • Marianne's avatar
        Marianne
        Level 6
        5 years ago

        DPeaco 

        Yes, I got that from your previous post. What I was trying to say is that  ET 3997942 does not seem to be included in the recommended 3.2 EEB's.

        Maybe worth logging a Support call with all the references as per davidmoline's advice in the other post?