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joonkoki's avatar
joonkoki
Level 4
3 years ago

EXIT STATUS 58 (can't connect to client)

hello

I have a question regarding NetBackup EXIT STATUS 58.

One server encountered EXIT STATUS 58 during backup.

And there was no problem with other server backups.

[How I checked]
1. NetBackup Server and Client Server Ping Test
Result: OK
2. Forward name lookup
# /usr/openv/netbackup/bin/bpclntcmd -hn [HostName]
Result: OK
3. Reverse name lookup
# /usr/openv/netbackup/bin/bpclntcmd -ip [Server IP]
Result: OK
4. Check the NetBackup daemon on the Client server
# /usr/openv/netbackup/bin/bpps -a
result :

5. Check TCP1556, 13724
Result: OK

[action]
Restart the NetBackup daemon on the Client server
# /usr/openv/netbackup/bin/bp.kill_all
# /usr/openv/netbackup/bin/bp.start_all

[result]
Backup proceeded normally.

[Questions]
Analyzing the logs makes it difficult to determine exactly what the problem was.
[NetBackup Server Log]
/usr/openv/netbackup/logs/bpbrm/log.<date>
[Client Server Log]
/usr/openv/netbackup/logs/bpcd/log.<date>

I've checked the log above, but it's hard to determine exactly what the problem was.
Can anyone help me with this problem??

1 Reply

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  • davidmoline's avatar
    davidmoline
    Level 6
    3 years ago

    Hi joonkoki 

    Hard to say now, but two additional troubleshooting commands may help next time.
    From master (or media):
    # /usr/openv/netbackup/bin/admincmd/bptestbpcd -verbose -host <client>
    This will attempt to connect via NetBackup and the verbose will show details on certificates etc.

    From client:
    # /usr/openv/netbackup/bin/bpclntcmd -pn -verbose
    This is effectively the reverse of the above command and connect to the master and checks things. 

    Cheers
    David