Forum Discussion

Bogdanl's avatar
Bogdanl
Level 4
7 years ago

Login to the appliance WEB UI fails

Hello,

Login to the appliance WEB UI fails but the SSH working fine

Appliance Model is NetBackup Appliance 5230.

Appliance Version is 2.5.4.

IE 11

In the log file /opt/SYMCnbappws/webserver/logs/catalina.out we get:   Caused by: java.net.UnknownHostException: ....

Troubleshoting taken : stop and start the webserver and follow both workarounds :

https://www.veritas.com/support/en_US/article.000094966

https://www.veritas.com/support/en_US/article.000021539

Thank you

4 Replies

  • I check again and in catalina.out logs apear a wrong FQDN ! A new keystore with the good FQDN has been created but the issue persist .Do you have any idea where it stored  the wrong FQDN ?Thank you

    • Bogdanl's avatar
      Bogdanl
      Level 4

      Tried also with diffrent browser(Firefox),clear cache in IE, the web server is acceesed trough HTTPS,default port is 443...What else can be check to solve this issue ?Thank you

  • 1. Check with default admin & P@ssw0rd

    2. Try different browser , Chrome and then Mozilla. ( Ensure to provide exceptions )

    3.  Check with https://ipaddress/

    • Marianne's avatar
      Marianne
      Level 6

      Hopefully Bogdanl managed to sort this out by now.

      It's been 6 months! :smileytongue: