Hi all,
One of my NetBackup appliances was recently upgraded and after that, it's status LED in the Symantec Remote Management console has been solid amber.
What could be the steps that I can follow in order to resolve this issue? Also, I generated the debug logs via the SRM console and they are encrypted. How do I view them? or are they intended for Symantec Support only?
What is your percentage utilized? A similar post this week and that appeared to be the poster's issue.
Andrew,
The utilization is around 88% (other appliances are above 90% as well but working fine). One of the PSU LED is sometimes green and sometimes its not lit.
The web console is showing amber status LED for the problematic appliance.
Here is a screenshot:
After a great deal of trouble (as the appliance would stop responding after some time), got a hold of the logs via the web console. Logs stated that there was a bad memory module. Requested to replace the problematic part.
Will update after seeing if replacing the part will get the issue resolved.
The faulty memory module was replaced and the appliance now shows a healthy solid green status LED :)
