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AliMohammad's avatar
AliMohammad
Level 3
10 years ago

NetBackup Upgrade 2.6.0.2 to 2.6.1 - [Error] Failed to find NetBackup version number.

Hello Experts,

     I was trying to upgrade NBU Appliance 5230 from 2.6.0.2 to 2.6.1 and it failed with the error. Any idea?

- [Error] Failed to find NetBackup version number.

Appliance.Software> Install SYMC_NBAPP_update-2.6.1.1-1.x86_64.rpm
- [Info] The installed version meets the minimal requirement for this software upgrade.
- [Info] cat percentage used is 5.
- [Info] The preflight check for the used percentage on /cat passed.
- [Info] The preflight check for free space passed.
- [Info] The checking for system clock passed.
- [Error] Failed to find NetBackup version number.
- [Error] Cannot upgrade the appliance. Could not get NetBackup version on Master server.
- [Info] The software upgrade has been aborted!
Appliance.Software>

 

 

 

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  • chashock's avatar
    chashock
    10 years ago

    I've seen this with an expired license.  Make sure you're not running on the temp license the appliance ships with.

  • watsons's avatar
    watsons
    Level 6
    10 years ago

    Checking the script, it seems to try getting the hostname (hostname -f / -s) and then NBU configuration (bpgetconfig)

    Make sure hostname command returns the same and very first SERVER host you specify in bp.conf

  • chashock's avatar
    chashock
    Level 6
    10 years ago

    I've seen this with an expired license.  Make sure you're not running on the temp license the appliance ships with.

  • NBU35's avatar
    NBU35
    Level 6
    10 years ago

    Have you stopped the NBU services/ Processes on Appliances ? if yes, then restart them and reattempt the upgrade.