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Stanleyj's avatar
Stanleyj
Level 6
14 years ago
Solved

Reimaging a 5200

Does anyone know how long it takes to reimage a 5200 with the USB stick that comes with it.

My screen has been sitting at "fixing up /admin.bashrc for about 2hrs.

Just want to make sure this is normal and possibly how much longer it might take.

  • Something was corrupted with version 2.0.1.  Support sent me a thumbdrive with version 2.0.2 on it and now all is well.

    Imaged appliance and configured as a master server.

  • Support sent me the new image for the 5200 and now it hangs at "Installing Netbackup, This could take up to 10 - 15 minutes".  I have reimaged twice and both times it hangs at the same spot.  I let the appliance sit over night.

     

    I have contacted support but have not recieved anything at the moment.  Thought i would update this post just incase any users have run into this.

  • Something was corrupted with version 2.0.1.  Support sent me a thumbdrive with version 2.0.2 on it and now all is well.

    Imaged appliance and configured as a master server.

  • Hey Mate,

     

    I can tell you what is corrupted. On NBU 52xx Symantec uses the Demo License. If the license on the USB key is expired, NetBackup won't get installed. It's enough to open the second root session and check under /logs/ what the installer complains about. 

     

    Regards,

     

    S

  • Yes, the demo license expired on 3/10 and will cause the install to hang as you described.  For others out there that may not have the 2.0.2 USB stick, you can set your bios back to some time prior to 3/10 to complete the reimage.

    For everyone though, you shoudl definitely go into the CLI shell on your 5220 and replace the stock licenase with your production NBU license key.

    We anticipate changing this in a near-term release of the 5220 appliance code to prompt for a license key during the reimage process to avoid these kinds of problems in the future.

  • There is also yet another way of doing this without changing the Date (whatever works better). 

     

    When the NetBackup installation hangs, log as a root to the appliance, using the second terminal (if you have screen and keyboard connected, CTRL+ALT+F3 should do the trick), go to /usr/openv/netbackup/bin, check what NBU processes are running using bpps -a or bpps -x, add the license using get_license_key. 

    Once the license is added, reboot the appliance. The installation should pick up where it left (At least this process worked in 2.0). 

     

    S